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• Provide post-production support and enhancement services in multiple areas of Workday Financials and serve as the subject matter expert to assist fellow team members and clients
• Participate in advisory, planning and implementation of additional Workday Financial modules by documenting requirements, mapping processes, and implementing best-practice configuration
• Manage client relationships and resolve client support requests varying from operational support issue resolution, phase x implementations and enhancement projects, and release planning, to strategic road mapping services
• Lead sessions with clients and team members to analyze and scope complex business requirements
• Should collaboratively work with the Delivery team on day-to-day activities, incidents, root cause analysis and other work requests
• Prioritize and delegate requests and tasks by level of urgency, scope, complexity, and team availability
• Provide guidance to and collaborate with team members to research and resolve complex client requests
• Provide Workday best practices and ensure high-quality deliverables
• Communicate effectively with clients by providing subject matter expertise on Workday best practices and recommendations
• Prioritize clients’ interest and proactively listen to ensure that work exceeds their expectations
• Actively foster internal relationships, share knowledge, mentor other consultants, and contribute as a leader to grow our practice
• Take initiative to perform or delegate other related duties as needs are discovered, including internal projects

• Strong understanding of core Workday competencies (business process, reporting, security) and deep expertise in one (or multiple!) Workday Financial’s functional areas
• Experience implementing/supporting Workday modules related to Accounting, Banking & Settlements, Budgets, Expenses, Projects and Cash Management preferred
• 5+ years of recent Workday experience implementing/Supporting Workday Financials
• Strong experience within Workday Financials deployments and operational support projects
• Ability to build and develop strong client relationships
• Excellent verbal and written communication skills
• Passionate about knowledge sharing
• Ability to learn technology quickly through instruction and self-training
• Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust
• Good problem solver with the ability to consider alternative and diverse perspectives”

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