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Provide support for the middle tier software infrastructure as needed for deployments, support, and troubleshooting; 24 hours per day, 7 days per week, 365 days a year. Contracted resources will be required to work various shifts including weekend work as well as overnight on-call support in order to provide maximum availability of Middle Tier software to the Client.

Description:

Our Client is seeking Websphere Application support personnel to provide administration, user support, performance monitoring and tuning, and capacity planning for Middle-tier software. The supplier must provide a technical leadership role in the planning, development, implementation, maintenance, documentation, and support of a large and complex distributed server environment. The supplier must devise growth plans to ensure that the hosting environment can support the projected growth. Additionally, they must create and implement procedures that support proactive problem detection and avoidance. The supplier must maintain and provide notification to management of any critical failures or potential missed milestones.

Experience supporting middleware and packaged applications. Hands-on experience administering WebSphere Application Server ND with expertise in installation, support, analysis of logs and performance tuning. Excellent knowledge of supporting software on Linux. Strong understanding networking and security concepts. Deep understanding of JDBC, JMS connection management within WebSphere, and DevSecOps. Working knowledge of IBM MQ and/or other messaging technologies. Understanding of network standards, such as DHCP, DNS, SSL, TCP, UDP, IP, QoS and ICMP. Understanding of networking concepts, such as load balancing and routing. Ability to carry out basic network troubleshooting in a server runtime. Comfortable with scripting languages to automate tasks, including Bash, Perl, and Python. Experience with provisioning tools, such as Chef, Puppet and Ansible, a plus. Experience with Cloud technologies (IaaS or PaaS), Manhattan WMOS and IBM Power hardware a plus.

Education Requirements:

A minimum of thirteen (13) to twenty (20) years relevant experience.

A degree from an accredited College/University in the applicable field of services is preferred. four additional years of relevant experience in lieu of a college degree is required. If the individuals degree is not in the applicable field, then four additional years of related experience is required.

Responsibilities:

Minimum of 6 years experience in Middle Tier Administration

Works on high-visibility, or mission critical aspects of a given program, and performs all functional duties independently.

Oversees the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job.

Provide a support team available 24 hours a day, 7 days a week, 365 days a year, to manage all Client middle-tier software infrastructure both on-premises and within the external cloud, across all required environments (DEV/SIT/CAT/PROD), from provisioning through day-to-day operational support and decommissioning. This includes, but not limited to, the management and support of all patching, certificate management, license management, regulatory compliance (PCI/SOX), automation, and general maintenance of supported servers.

Manage work tasks via the ServiceNow application in accordance with the Change Management Service Level Agreements (SLAs).

Maintain staff qualifications to support Clients implemented technologies: web and application servers, containers and container management, messaging technologies, cloud platform and services, automation tools, scripting languages and monitoring tools. Current technologies in use are Apache Tomcat, WildFly, Oracle Fusion Middle Tier (OFM), IBM WebSphere, Apache HTTP, Kubernetes, Docker and other types of containers, IBM MQ, Kafka, Zookeeper, RedHat OpenShift, RedHat 3scale Ansible, Google Cloud Platform, Microsoft Azure, Linux shell scripting, Microsoft PowerShell, JYTHON, AppDynamics, Zabbix, SolarWinds, Neustar and Splunk. After implementing new technologies supported by Middle Tier Services, ensure staff are trained prior to 30 days of go live date.

Manage work tasks via the ServiceNow application in accordance with the Change Management Service Level Agreements (SLAs) as stated in 2.2.1 Change Management Service Level Acceptance Criteria section.

Operational tasks to support the Client environment. Including but not limited to:

Work with Program Manager, Project Managers, Engineering staff, Client Staff and Vendors to manage projects, drive outcomes and lead teams.

Analyze and resolve complex hardware and software issues.

Assist the Client s development community with performing tests and implementing software, adds, and changes.

Facilitate in backups and restores of data and application code.

Escalate unusual or unexpected findings to management.

Provide reports to users and managers of the status of systems as requested.

Provide weekly status reports and maintain hours worked on projects.

Create and maintain project plans as necessary and keep management notified of critical failures or potential missed milestones.

Use change and case management procedures as required.

Comply with the Change Management SLAs outlined in Change Management Service Level Acceptance Criteria.

Provide an action plan for resolution of any/all faults detected.

Provide documentation of all solutions to problems and document all application guidelines and issues.

Provide reports to USPS Management to share solutions found.

Provide and implement escalation process and/or procedures.

Follow the appropriate quality assurance program chosen by Client Management.

Provide on-site system or application support for deployment/installation as required.

Interact with all functional groups to accomplish objectives.

Create and edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes and problems, and compile performance data.

Perform assistance, training and information sharing to users and other administrators.

Maintain leadership qualities and attitude in keeping with the standards of the Client.

Email: [email protected]