Urgently Looking For BI Developer // (HYBRID) Newark NJ // Only USC
Position: Business Intelligence (BI) Developer
Location: Newark NJ – hybrid
Visa: USC only
Duration: 6+ months
Please send 1 good candidate local candidate for this role.
Our client is hiring a Business Intelligence (BI) Developer.
Position Type: Contact to hire
Required:
- 3-5 years’ experience.
- Experienced in all common contact center processes, KPIs and metrics and be familiar with telephony systems.
- Working knowledge of BI/Analytics tools (PowerBI/Tableau) for creation of dashboards, reports, etc in order to be able to clearly socialize analysis.
- Workforce management experience a plus.
Responsibilities:
- Work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller.
- If not, need to be able to identify improvement opportunities, bottle necks, etc to guide the Genesys IVR dev teams on what enhancements are needed.
Regards:
Balraj Singh
Headwit Global Inc.
[email protected]
5900 Belcones drive
Suit #100, Austin, TX , 78731
