Hi,
Hope you are doing great!!
Please find the requirement below, if you find yourself comfortable with the requirement please reply with your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact number -307-214-1114
Job Title ServiceNow Engineer
Project Location Reston, VA
Duration 12 months
Job Description:
• Platform Strategy:
o Lead the overall design of the ServiceNow platform, ensuring alignment with business goals and industry and technical best practices.
o Collaborate with business leaders, stakeholders, and technical teams to develop and implement innovative solutions using ServiceNow platform.
o Define platform roadmaps, by ensuring scalability, performance, stability, and audit compliance.
o Lead the design of workflows, integrations, and modules to extend the ServiceNow platform’s capabilities.
• ServiceNow Implementation & Optimization:
o Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, SecOPs, GRC, TPRM, and other relevant modules.
o Manage platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standards.
o Provide technical guidance to configure, customize, and develop on the ServiceNow platform based on business needs.
o Manage the documentation of solutions, internal technical and process knowledge base materials, and training of process owners and stakeholders.
• Leadership:
o Provide process governance and technical best practices.
o Providing mentorship and guidance for a team of ServiceNow engineers
o Work closely with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and ensure platform success.
o The ability to meet strict deadlines and other targets both individually and as the leader of multiple teams, strong decision maker.
• Stakeholder Engagement & Communication:
o Engage with executive leadership and management to understand business objectives, providing solutions that deliver tangible value and measurable outcomes.
o Coordinate with ServiceNow team management to ensure clear communication regarding project status, challenges, and milestones.
• Continuous Improvement:
o Establish technical governance and best practices to continuously improve platform performance and operational efficiency.
o Stay current with the latest ServiceNow trends, releases, and best practices, proactively applying new technologies and functionalities to enhance the platform.
o Create a safe space for engineering team members to experiment with technical solutions that may solve organizational problems.
Required Qualifications:
• Experience:
o 10+ years of experience with ServiceNow, including deep technical expertise in ITSM, ITAM, SecOPs, GRC, and TPRM modules.
o Strong experience in architecture and design of ServiceNow platform implementations, including workflows, custom apps, and integrations.
o Proven experience leading technical teams, process governance and delivering large-scale projects.
• Technical Skills:
o Proficiency with scripting languages (JavaScript, Glide, etc.) in the context of ServiceNow platform development and Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
o Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and Change Request Management processes.
o Experience integrating ServiceNow with external systems via REST/SOAP APIs, Integration Hub and Spokes.
o Nice to have Perl and Python programming in Linux environment.
o Experience with Agile, Scrum and Kanban development methodologies.
• Leadership & Communication:
o Demonstrated ability to mentor technical teams, ensuring a collaborative and high-performance culture.
o Excellent verbal and written communication skills, with the ability to present complex technical concepts to business leaders and stakeholders.
• Education/Certifications:
o Bachelor's degree in IT, Business, or related field preferred or equivalent work experience.
o ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar).
o ServiceNow Certified System Administrator (CSA).
o ServiceNow Certified Application Developer (CAD).
o ITIL v3/v4 certification is a plus.
o Certified Technical Architect (CTA) is a big plus.
Thanks & regards
Sudhanshu Tiwari
Technical Recruiter
JGoldmead Infotech LLC.
Head Office Address- 30 N Gould St Ste R, Sheridan, WY 82801 United States.
Branch Office Address – 47 Tunison Lane Bridgewater NJ 08807 United States.
Contact : 307-214-1114
Email: Sudhanshu@JGoldmead.com
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