Client- Hexaware, if you have Submitted to Hexaware with in 90 days, please don’t share profile,
Passport no and Active LinkedIn Must
H1B/USC only/ Passport Number Must for H1B
Hi
My name is Ajit Singh and I represent Teamware Solutions Inc. I came across the below job opportunity. Kindly go through the job details and let me know. If you would be interested.
Role: Incident Manager and Production Support Specialist
Location: Plano, TX OR Reston, VA (Onsite/Rotational Shift)
Client: Hexaware/End Client-Confidential
Duration: 12+ Months
Need Profile : 9+ Years (Please Don’t Share profile below 8+ years)
Visa : H1B / USC only / Passport Number Must for H1B
Job Description…
Key Responsibilities:
- Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests.
- Good communication skills (oral and written).
- Attention to detail and ability to multitask.
- Knowledge and use of ticketing systems.
- Knowledge of:
- Unix/Linux
- Cloud services (Amazon)
- Proficiency in running incident calls with up to 25 people.
- Managing incident data using tools like SharePoint and Confluence.
- Experience in managing helpline numbers.
- Experience troubleshooting and managing triage calls with cross-functional teams.
- Use of Office products (Excel, Word, Outlook).
- Perform and manage production support tasks requiring IT expertise and knowledge of business processes.
- Manage and resolve incidents utilizing knowledge articles and prior experience.
- Execute changes based on instructions or knowledge base.
- Monitor and execute production processing as per requests or runbooks.
- Perform proactive monitoring of systems and applications.
- Lead and manage triage efforts for incidents with potential business impact.
- Communicate, coordinate, and work with other groups to ensure production environment availability.
- Manage troubleshooting calls with cross-functional teams.
- Use tools, dashboards, and command-line for troubleshooting.
- Engage and escalate as necessary to expedite recovery and minimize impact.
Top 3 Must-Have Skills:
- Use of tools such as xMatters, Everbridge, and direct phone calls as needed.
- Proficiency in Office products (Excel, Word, Outlook).
- On-call 24×7 primary support.
Education/Experience:
- 1-3 years of IT and Cloud support experience.
- Bachelor's degree or equivalent training required.
Candidates will support the following key areas:
- Production support
- Application & Cloud Infrastructure support
- Incident management
- Command center
- Production stability
- Observability
- Strong administrative experience in AWS
- On-call 24×7 support
- Experience with ticketing systems such as Jira, ServiceNow, etc.
- Experience with monitoring tools and Splunk
- Strong written and interpersonal skills