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Hi,

Hope you are doing great!!

Please find the requirement below, if you find yourself comfortable with the requirement please reply with your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact number -307-214-1114

Job Title                                   Desktop Engineer

Project Location                      NEW YORK , NY

Duration                                   12 months

Competencies:           Desktop Management – Infrastructure Services (IS)

Job Description:

• Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.?
• Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.?
• PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user?
• existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.?
• Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.?
• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.?
• Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations?
• Provide onsite and remote technical assistance to End Users.?
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.?
• Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP?s)?
• Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)? Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.?
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support? Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.?
• Good understanding of O365 and related support activities?
• Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall?
• Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool?
• Experience of working within SLAs and ITIL processes? Effective written and verbal communication skills?
• Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
• Competencies:           Desktop Management – Infrastructure Services (IS)

Thanks & regards

Sudhanshu Tiwari

Technical Recruiter

JGoldmead Infotech LLC.

Head Office Address- 30 N Gould St Ste R, Sheridan, WY 82801 United States.

Branch Office Address – 47 Tunison Lane Bridgewater NJ 08807 United States.

Contact : 307-214-1114

Email: Sudhanshu@JGoldmead.com