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Hi,

Role: Service Now developer

Location: Bentonville, AR (Onsite)

Duration: Contract

Mandatory Skills:

• IT Service Management (ITSM)
• IT Operations Management (ITOM) technologies
• Common Service Data Model (CSDM)
• CMDB/Discovery
• Service Mapping/Dependency Mapping
• IT Asset Management

Must have:

• Exp- 8+ service now relevant exp of 8 years
• Exp in IT operations management (ITOM) – SN discovery, service mapping, event management
• SN Integration exp with third party tools
• APM – application portfolio management
• Both ITOM and APM – good to have
• More weightage on ITOM, APM – niche
• CSDM – check for this exp
• Developer
• Communication, presentable

Certifications:

• Service now Admin – Certified System administrator (Mandatory) – must have
• Certified implementation specialist ITOM – good to have
• Certified SPM – Good to have
• Application management
• Certified Application developer – good to have

Roles and Responsibilities:

• 6+ year of experience required.

Dynamic and Proactive ITSM Professional:

• Proven self-motivation and a successful track record in IT Service Management (ITSM), IT Operations Management (ITOM) technologies.
• Comfortable thriving in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Organized and analytical with the ability to work effectively in a team environment.
• Demonstrated ability to implement projects on time to meet project schedules.
• Capable of handling multiple priorities in a fast-moving environment.
• Application Portfolio Management (APM) Expertise:
• Essential expertise in Application Portfolio Management (APM).
• Emphasis on managing and optimizing the organization’s portfolio of applications for enhanced efficiency and performance.

Technical Proficiency:

• Intermediate level experience with ServiceNow implementations.
• Understanding of the Common Service Data Model (CSDM)
• Proficiency in system integration using web services and other web-based technologies (XML, HTML, AJAX, CSS, HTTP, REST/SOAP).
• Strong communication, presentation, and writing skills.
• Excellent troubleshooting skills with the ability to influence stakeholders and team members in a consultative fashion.

ServiceNow ITSM Modules:

• Hands-on experience in the development and implementation of ServiceNow ITSM modules:
• Asset Management
• Incident Management
• Change Management
• CMDB/Discovery
• Service Mapping/Dependency Mapping
• IT Asset Management

Technical Understanding:

• Exposure to ServiceNow platform capabilities.
• Understanding of technical and functional design requirements related to ServiceNow.

Scripting and Automation:

• Proficient in creating and managing scripts and workflow.
• Experience in one or more scripting languages: JavaScript, Python, PowerShell.

ITSM Fundamentals:

• Fundamental understanding of ITSM, ITIL
• Understanding of CMDB.

ServiceNow Scripting Aspects:

• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of the ServiceNow system.
• Proficiency in ServiceNow client and server-side JavaScript and the ServiceNow APIs.

Web Services and Integration:

• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other Applications.

Customization Skills:

• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
• Implementation of Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.

Thanks & Regards

Rudra Sai Kumar

[email protected]