Hello,
This is Pradeep from iTech US. We have a position for our client.
This is Pradeep from iTech US. We have a position for our client.
ServiceNow Admin
Raleigh, NC (Day One Onsite)
12 Months
Raleigh, NC (Day One Onsite)
12 Months
Job Description:
Good understanding for ServiceNow workflow and functionalities.
• Attending Daily scrum meeting and provide status updates.
• Checking ServiceNow system diagnostic data.
• Daily check on Transaction logs with Response time, Error Logs and Verifying Auto Refresh Time of users.
• Update and notify on Dormant users and weekly ITIL removal for inactive users.
• User /Group Access provisioning and administration.
• Catalog Form creation and enhancement.
• Creating and customizing UI policies, actions, scripts, ACLs, Business Rule and Client script.
• Smoke Testing post Upgrades, patching and network maintenance.
• Creation of Reports and Dashboards based on business requirement.
• Creation of Workflows/Flow Designer.
• Analysis of reported issues and fixes.
• Deployment of Update Sets.
• Day to Day Support and maintenance of the ServiceNow Platform.
• Creation and administration of Notifications, Template creation.
• Ability to manage multiple requests, assess priorities and achieve solutions under given deadline.
• Requirement gathering and providing solutions based on best practices to business user.
• Knowledge base document preparation and sign-off with customer.
Good understanding for ServiceNow workflow and functionalities.
• Attending Daily scrum meeting and provide status updates.
• Checking ServiceNow system diagnostic data.
• Daily check on Transaction logs with Response time, Error Logs and Verifying Auto Refresh Time of users.
• Update and notify on Dormant users and weekly ITIL removal for inactive users.
• User /Group Access provisioning and administration.
• Catalog Form creation and enhancement.
• Creating and customizing UI policies, actions, scripts, ACLs, Business Rule and Client script.
• Smoke Testing post Upgrades, patching and network maintenance.
• Creation of Reports and Dashboards based on business requirement.
• Creation of Workflows/Flow Designer.
• Analysis of reported issues and fixes.
• Deployment of Update Sets.
• Day to Day Support and maintenance of the ServiceNow Platform.
• Creation and administration of Notifications, Template creation.
• Ability to manage multiple requests, assess priorities and achieve solutions under given deadline.
• Requirement gathering and providing solutions based on best practices to business user.
• Knowledge base document preparation and sign-off with customer.
Thanks & Regards,
Pradeep.
Pradeep.
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