Role: Servicenow BA – Catalogue
Location: Remote
Duration: Long Term
Job Description:
- End-to-end IT service portfolio & catalog design/redesign covering below:
- As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.
- Planning for future service
- Re-engineering of service/offerings & respective workflows
- Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing
- Integration & functional designing, user stories creation, wireframes
- KPIs & reporting configuration
- Build test scripts, functional testing, pilot training
- Training material, trainings
- Hand over to support, supporting OCM etc.
- Implementation of redesigned service using ITSM tools like ServiceNow etc.
- Identify automation opportunities and driving implementation of the same
- Work closely with ServiceNow developers in Agile method to get redesigned service implemented
Desired Skills:
- ITIL®/ITSM Functional Process Consulting or Process Management Lead
- ITIL® Intermediate or Expert certified
- ISO 20000 Auditor is plus
- IT & respective technology alignment
- Project Management trained is preferred
- Strong customer service orientation
- Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement
- Comfortable with and effective using MS Office applications including Visio
- Close attention to detail and accuracy
- Deadline driven and results oriented
- Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management
Regards
Sagar Bhardwaj
Sr. Technical Recruiter
300 Alexander Park |Suite #200|Princeton , NJ 08540
Office: +1 7324521006 Ext238
Email: [email protected]| URL: http://www.diverselynx.com