Hi
Business Analyst Role :
- Work with Dynamics 365 CE and Power Apps to analyze, design, and implement business solutions
- Experience with Dynamics 365 CRM Field Service is preferred
- Manage Hyper Care incident processes, ensuring timely resolution of critical issues
- Coordinate between developers, testers, and product owners throughout the project lifecycle
- Gather and document business requirements, translating them into functional specifications
- Conduct gap analysis between current and desired business processes
- Create and maintain project documentation, including process flows and user stories
- Perform system testing and support user acceptance testing
- Provide training and support to end-users on new features and processes
- Monitor system performance and recommend improvements
- Stay updated on Dynamics 365 and Power Apps capabilities and best practices
Required Skills:
- Strong knowledge of Microsoft Dynamics 365 CE and Power Apps
- Knowledge of Field Service Module of Dynamics 365
- Experience in Hyper Care incident management
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to manage multiple projects and priorities
- Familiarity with Agile methodologies
- Bachelor's degree in Business, IT, or related field
Preferred Qualifications:
- Relevant certifications (e.g., Microsoft Certified: Dynamics 365 Functional Consultant)
- Experience in change management and process improvement
- Knowledge of data analysis and visualization tools
- Experience in Sales and Field Service modules.
To unsubscribe from future emails or to update your email preferences click here