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Hi,   

Hope you are doing well!!                                                                                                                                

I have an urgent requirement with one of my client. Please find the job details below and forward me your updated resume along with your contact details at [email protected] or Call Me at 802 383 1500 Ext. 303

Position –  IT Product Specialist (Cyber Service Management)

Duration – Longterm Contract

Location –  San Francisco, CA – Remote

Need only H1B

Essential Skills:

• Should have 12+ years of experience
• Product Specialist with Cyber Security
• Queue Master : -Gather more information about tickets -Routing to Correct Team -Follow up with Customer -Metrics in Remedy (SLA, OLA, KPI) Reviewing Server logs for errors Follow up with Vendor Tickets
• Provide ideas on where to eliminate repetitive work
• Identify infrastructure consolidation and retirement as feasible Server administration, Scripting , Cybersecurity toolset and basic fundamentals, Patching, OS Upgrades, Complex troubleshooting, System enhancements

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