Hi,
This is Swathi from Yochana IT Solutions. i tried reaching you unfortunately went to the VM; this call is regarding the job opportunity. if you are in the job market please reach me at [email protected].
Role: – Network Voice engineer with CCNP or CCIE certification
Location: Atlanta GA 30346
Type : Contract
Required:10+
CCNP or CCIE certification in Cisco Collaboration is mandatory
Job Description:
Leads the design, engineering, implementation, deployment, documentation, testing, and ongoing capacity planning of infrastructure solutions (hardware, software and systems configuration solutions).
• Serves as an escalation point for operations (Tier 3 or Tier 4 support) for highly complex solution resolution, and responsible for root cause analysis (may involve on-call rotation).
• Leads proofs of concept for technology solutions.
• Leads the design of processes and templates for infrastructure implementations.
• Responsible for solution documentation in support of operational readiness, may include training, process development and explanation of standards.
• Responsible for setting standards for hardware, software and configuration management..
• Evaluates the impact of proposed or required changes which may be highly complex in nature (internally and by vendors) especially in the areas of hardware, software, performance, maintenance and cost; provide recommendations to management with an impact assessment.
• Subject matter expert in one or more infrastructure technologies with the ability to create solutions in multiple technical disciplines.
• Strong contributor to roadmap definition, technical architecture and ongoing maintenance thereof.
• Responsible for initiating and leading technical discussions, training other resources and communicating to technical and non-technical stakeholders.
• Ability to translate technical specifications to business requirements.
• Act as advisor to Sr. level IT management concerning strategic decisions and new technology.
Experience –
Voice Protocols: T1 & E1 ISDN PRI and QSIG, H323, MGCP, and SIP
Collaboration tools integrations: Teams; WebEx
Video Conferencing: Microsoft; Telepresence; Polycom;
Call Control: Cisco Unified Communications Manager 4.1 through 12.0, Unified Communications Manager Express,Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality; Avaya Communications Manager 2.0
Voicemail: Cisco Unified Unity, Unity Express, Unity Connection; Avaya Modular Messaging
Contact Center Infrastructure: Cisco Unified Contact Center Express, Enterprise, Cisco Customer Voice Portal and IP/IVR; Avaya Communications Manager
Contact Center Scripting: Cisco Unified Contact Center Express
Working Understanding of Agile Framework: SCRUM, KANBAN
Vendor Management
Leadership roles
Routing and Switching
Thanks & Regards
Swathi Neralla
Resource Specialist
Email: [email protected]