Blog

Role – Cloud Operations and Incident Management Lead

Location – Plano, TX OR Reston, VA Hybrid ( Rotational Shifts)

Duration: One-year contract

Job Description:

Key Responsibilities:

• Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests.
• Coordinate and manage changes to the production environment while ensuring safety and soundness.
• Lead operational implementation and maintenance of complex IT infrastructure and application projects.
• Troubleshoot and resolve advanced and complex system, service, and application issues.
• Provide guidance and training to junior team members.
• Identify and drive automation initiatives.
• Propose and implement system performance enhancements.
• Resolve monitoring and alerting issues, including threshold updates and new monitors.
• Handle compliance activities, including access and password management.
• Handle escalated incidents and lead critical incident response efforts and root cause analysis.
• Lead critical application releases and implementations.
• Update configurations, including testing and peer reviewing.
• Create/modify code, scripts, and monitors to resolve or prevent incidents.
• Collaborate with teams to enhance monitoring tools and processes.
• Provide reporting and analysis on business-impacting incident trends.

Skills Required:

• Good communication skills (oral and written).
• Attention to detail and multitasking ability.
• Proven experience with:
• Unix/Linux
• AWS cloud platforms (Certification required)
• Advanced scripting and automation skills
• Monitoring tools like Extrahop, SolarWinds, and Catchpoint
• Analyzing dashboards and reporting tools to identify trends and patterns
• Hands-on experience with Splunk and other transaction-level monitoring tools.

Top Must-Have Skills:

• ITIL Certification is required.
• Proficiency in Office products (Excel, Word, Outlook).

Education/Experience:

• 5-10 years of cloud operations and engineering experience.
• Bachelor's degree.