Role – ServiceNow Admin
Location – Raleigh,NC
Client – TCS
• Good understanding for ServiceNow workflow and functionalities• Attending Daily scrum meeting and provide status updates• Checking ServiceNow system diagnostic data• Daily check on Transaction logs with Response time, Error Logs and Verifying Auto Refresh Time of users• Update and notify on Dormant users and weekly ITIL removal for inactive users• User /Group Access provisioning and administration• Catalog Form creation and enhancement• Creating and customizing UI policies, actions, scripts, ACLs, Business Rule and Client script• Smoke Testing post Upgrades, patching and network maintenance• Creation of Reports and Dashboards based on business requirement• Creation of Workflows/Flow Designer• Analysis of reported issues and fixes• Deployment of Update Sets • Day to Day Support and maintenance of the ServiceNow Platform.• Creation and administration of Notifications, Template creation• Ability to manage multiple requests, assess priorities and achieve solutions under given deadline• Requirement gathering and providing solutions based on best practices to business user• Knowledge base document preparation and sign-off with customers.
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Mohd Adil | Executive – Talent Acquisition M: +1 469-552-7783 | E: mohd.a@twsol.com
INDIA | NORTH AMERICA | MIDDLE EAST |
