Hello ,
Hope you're doing well.
I am reaching out to you regarding a job opportunity with one of our clients. Let me know your thoughts.
Role: Field Service Technician
Location: Baltimore, MD, 21212 (Onsite)
Duration: 6 + months
Working with Prime Vendor
End-Client: Baltimore County Public Schools
No OPT
Job Description:
Responsibilities:
Communicate effectively with all levels of customers including administrators, staff, students and vendors.
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- Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples)
- Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
- Installs and configures supported device operating systems
- Performs routine diagnostics and maintenance with multiple operating systems
- Installs and configures applications and other supported software packages
- Tests new releases for supported systems
- Performs network support and troubleshooting duties
- Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
- Troubleshoots hardware and software issues
- Assists teachers with resolving device related problems
- Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
- Coordinates with vendors when necessary
- Participates as team member on small and/or large projects
- Records activities in the work order system
- Updates/Creates internal supported system documentation
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- Associates Degree in a related technology area
- Minimum of three (3) years’ experience installing, upgrading, imaging troubleshooting and maintaining device software
- Knowledge of Windows and Apple hardware and software platforms
- Knowledge and skill in troubleshooting and maintaining Audio Visual Hardware. Will be doing hands on repairs to equipment.
- Ability to perform technical tasks with minimal supervision
- Must be able to follow oral and written directions
- Any equivalent combination of experience and training, which provide the required knowledge, skills and abilities will be considered.
- Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
- Ability to lift 50 pounds and climb a ladder Desired Skills
Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications.
Manisha Soy
Technical Recruiter
[email protected]
Techcenter Technologies Inc
3240 East State Street Ext, Hamilton, NJ 08619