Blog

Hi,

This is Aniket Chaurasiya. I am a staffing specialist and I reached out to you for an exciting opportunity with our client.

Job Title:  Desktop Support Specialist

Location:  Orlando, FL 32822 (Onsite)

Mode : Contract   

NOTE: Only local profiles considered

Primary Responsibilities: –

• Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
• Follow all escalation procedures according to service level agreement
• Use remote control tool (Bomgar) to assist end users when needed
• Provide an accurate record of each call in incident management tracking tool (Service Now)
• Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
• Act as a technical resource to others to resolve problems, issues, errors or related
• Anticipate customer needs and proactively identifies solutions
• Plan, prioritize, organize and complete work to meet established objectives. Tech needs to work autonomously but has support from the larger team.

Requirements: –

• 5 or more years of experience with PC operating systems
• 5 or more years of experience in a customer service role
• 5 or more years of Technology Support experience
• Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
• Experience with MS Office (including Word, Excel and PowerPoint) Assets
• Information Technology Certifications preferred – Computing Technology Industry Association A+ Certification preferred

Best Regards

USA | COSTA RICA | CANADA | INDIA

Ehub Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.