IMPORTANT REQUIREMENT: VOIP Engineer || Minneapolis, MN(Hybrid) || Client: UOM || No H1B.
Title: VOIP Engineer
Location: Minneapolis, MN(Hybrid)
Duration: 12+Months
MOI: Skype
Client: University of Minnesota
No H1B.
Required Qualifications:
- Bachelor’s degree in a related field OR a combination of education and relevant work experience to total four years.
- Excellent customer service skills.
- Strong written and oral communication skills.
- Demonstrated ability to work cooperatively in a cross-functional team environment.
Preferred Qualifications:
- Previous experience supporting voice, data networks, and telecommunication consulting.
- Knowledge of Call Center design and implementation, including auto-attendants, ACD’s, and routing policies.
- Experience provisioning, configuring, and maintaining a Private Branch Exchange (PBX) phone system and Voice over Internet Protocol (VoIP) phone system.
- Proficiency with multiple operating systems.
- Self-directed individual with impeccable attention to detail.
- Ability to learn new computer applications quickly.
- Strong troubleshooting abilities.
Duties/Responsibilities:
- Consult with customers and assist users with inquiries related to the network
- Assess user technical needs in voice and data communications and provide technology solutions.
- Explain the features and costs of various services and arrange to deliver appropriate technical services.
- Track requests and correspond with customers via an enterprise ticketing system.
- Assist customers with billing and database issues.
- Serve as an escalation point for staff regarding sensitive, unresolved and/or complex voice and data network services-related issues.
- Provision, configure, troubleshoot, and maintain:
- Network switches and ports
- Voice lines and equipment
- Call center features, such as Automatic Call Distribution (ACD), Auto Attendants (AA), and reporting.
- Monitor incident resolution to meet service level expectations.
- Create, document, and implement new solutions for our knowledge base.
- Continually build knowledge of new products and service offerings to provide practical advice and guidance to users.
- Perform a variety of special projects, including but not limited to voice and data usage reporting, documentation, sharing of information, and training of peers to maintain skill levels relative to current and emerging technologies.
Regards,
Mohit Sisodia| Voto Consulting LLC. |
1549 Finnegan Lane, 2nd floor
Hangout: sisodiamohit4| Skype: sisodiamohit4
LinkedIn: https://www.linkedin.com/in/sisodiamohit