Position: Salesforce developer
Location: Remote
Client: HCL
Duration: Long Term
Job description:
Skills: Apex DML, Apex Triggers, Test Class, Asynchronous Apex(Batch, Queueable), Lightning App Builder, Flows (Screen & Record Trigger), Lightning Web Component, Omniscript, External Services, SOQL/SOSL, Roles, Profiles, Permission Sets/Groups, Sharing Rules, Restriction Rules, Framework (Trigger Action, Error Handling, Logging etc.), Salesforce Governor limits, REST API Integration, SSO, Data Migration, Reports & Dashboards, devOps, Code Review, Agile & Scrum.
Certifications:
Salesforce Certified Platform Developer I
Salesforce Certified Platform Developer II
Salesforce Certified Administrator
(1.) To adhere to quality standards, regulatory requirements and company policies
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(4.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
(5.) To provide support for on call escalations orL3 level support and doing incident and problem management
(6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.
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