Role:Devops Engineer(L2 support)
Location::Charlotte, NC and Columbus, OH
Client:-HCL
Job description:
Support Window
Onsite – EST business hours and On call between 1pm – 9pm EST
L2 support experience
6 – 7 years support experience
Linux/unix scripting experience
Primary Skill
PCF (Pivotal Cloud Foundry) and Mongo DB – Mandatory
Exposure to any 1 Observability Tool such as AppDynamics, Splunk, Grafana
Change Mgmt using CI/CD pipeline. Harness or equivalent tools
Secondary Skill
SSL Certificate management
Vulnerability Management
Job Summary
To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues. (1.) Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the team s performance.
Location::Charlotte, NC and Columbus, OH
Client:-HCL
Job description:
Support Window
Onsite – EST business hours and On call between 1pm – 9pm EST
L2 support experience
6 – 7 years support experience
Linux/unix scripting experience
Primary Skill
PCF (Pivotal Cloud Foundry) and Mongo DB – Mandatory
Exposure to any 1 Observability Tool such as AppDynamics, Splunk, Grafana
Change Mgmt using CI/CD pipeline. Harness or equivalent tools
Secondary Skill
SSL Certificate management
Vulnerability Management
Job Summary
To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues. (1.) Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the team s performance.