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Greetings!

  This is Vanna from Stonegate Technologies. We are currently seeking a Salesforce Solution Architect. Please find the job description below. If you are interested, kindly forward your resume, Visa status, Current Location and contact details for further processing. Additionally, if you know someone who might be looking for a new opportunity, feel free to share this with them.

Job Title: Salesforce Solution Architect (Service Cloud and Experience Cloud)

Location: Roseland, NJ (Hybrid Model-3 Days Onsite)

Job Type: Contract

NO CPT OR H1BT OR GC 

Please note that we require a passport number for this position. If you are not comfortable sharing this information, we respectfully ask that you do not submit your resume.

Must Have: Service Cloud and experience Cloud

 Data Cloud, Client 360, customer 360.

Summary of Key Skills/Attributes:

Salesforce expertise: Deep knowledge and hands-on experience with Salesforce CRM solutions, particularly Service Cloud, Experience Cloud and Datacloud/Client 360 features(Good to have but not must). The ideal candidate should be well-versed in Salesforce product strategy, development, design, and rollout, with a focus on user experience.

Communication and leadership skills: The ability to break down complex subject matters for non-technical audiences, clearly explain ideas, create compelling arguments, and deliver visual and verbal information for maximum impact. The candidate should inspire teams with a clear vision and execution plan for complex initiatives while encouraging innovation and exploration.

Job Description:

We are seeking a Salesforce Solutions Architect who can engage with business stakeholders, negotiate, and translate business needs into effective solutions. The ideal candidate will be responsible for creating comprehensive solutions to address business problems while aligning with strategic goals. Strong communication skills are essential, as you will be expected to liaise between the business and technical teams. Experience with Salesforce Experience Cloud is mandatory.

Technical:

Service Cloud Product Management and Solution Design Experience

specifically, case page and call and chat integration across large scale implementation

Experience Cloud Product Management and Solution Design Experience

 

Job Overview:

We are looking for an experienced Salesforce Solution Architect with expertise in Service Cloud to collaborate closely with our Product Owner. The ideal candidate will play a pivotal role in designing and implementing high-quality, scalable Salesforce solutions that meet the business needs and improve customer service operations. You will act as a technical expert, guiding the product development team in leveraging Salesforce Service Cloud features while ensuring seamless alignment with the product roadmap.

Key Responsibilities:

Solution Design & Architecture: Lead the architecture and design of complex Salesforce Service Cloud solutions that align with the business strategy, ensuring scalability, security, and performance.

Collaborate with Product Owner: Work directly with the Product Owner to translate business needs, user stories, and product requirements into technical solutions that drive value for the business.

End-to-End Implementation: Manage and oversee the full lifecycle of Salesforce Service Cloud implementations, from initial design and configuration to deployment and support.

Customization & Configuration: Develop custom solutions using Salesforce Service Cloud features such as case management, omni-channel routing, knowledge base, and automation tools.

System Integration: Design and manage integrations between Salesforce Service Cloud and other enterprise systems such as ERP, telephony, and external CRM systems using REST/SOAP APIs.

Technical Leadership: Provide technical leadership to the development team, ensuring adherence to architectural standards, code quality, and Salesforce best practices.

Stakeholder Collaboration: Act as a bridge between the Product Owner, technical teams, and business stakeholders, ensuring clear communication and alignment of solutions with business objectives.

Governance & Compliance: Ensure compliance with Salesforce governance, data security, and privacy standards, including adherence to GDPR and other regulatory frameworks.

Continuous Improvement: Stay updated on the latest Salesforce Service Cloud releases, features, and best practices to proactively identify opportunities for improvement and innovation.

Documentation & Training: Produce comprehensive technical documentation and provide training and support to internal teams, ensuring effective use and understanding of Salesforce tools.