Hello,
My name is Ashok , from ECHO IT SOLUTIONS INC. I am reaching out to you on an exciting job opportunity with one of our clients. Please go through the description once and get back to me with your updated resume
Network Engineer / Technology Support Specialist
Des Moines, IA 50319 – On site
Need 5- or 6-years profile
- Need local to IA candidates only
- In person interview mandatory
- Write up from candidate
- Need full Physical Address for submission
The Network Engineer (NE) is responsible for the design, implementation and overall performance, security and availability of the entire LAN/WAN/MAN.
The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.
Key Responsibilities:
- Provide desktop/laptop/thin client support both desk-side and remotely.
- Install, patch, and troubleshoot Windows 7/10.
- Troubleshoot issues with Microsoft 2019 and Office 365 products.
- Configure and troubleshoot Windows networking (TCP/IP).
- Escalate issues to next-level support or management as appropriate.
- Troubleshoot issues with Microsoft Edge and Google Chrome.
- Provide support using remote tools.
- Install and troubleshoot a variety of in-house developed and third-party software.
- Troubleshoot desktop and network printer issues.
- Support Google Workspace products.
- Support Apple devices (iPad, iPhone).
- Understand and support Microsoft Active Directory (client-side).
- Implement hard drive encryption, preferably using Bitlocker and McAfee.
- Modify system registry as needed.
Qualifications:
- Required Experience:
- 4 years of experience in PC support (desktop/laptop/thin client).
- 4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
- 4 years of experience troubleshooting Microsoft 2019.
- 4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
- 4 years of experience escalating issues to next-level support/management.
- 4 years of experience troubleshooting Microsoft Edge and Google Chrome.
- 4 years of experience providing support with remote tools.
- 4 years of experience installing and troubleshooting a variety of software.
- Experience in support of Microsoft Office 365 products.
- Experience in Apple device support (iPad, iPhone).
- Thorough understanding of Microsoft Active Directory (client-side).
- Experience with hard drive encryption, preferably Bitlocker and McAfee.
- Desired Experience:
- Ability to troubleshoot desktop and network printer issues.
- Experience with Google Workspace products.
- Ability to modify the system registry.
- Education:
- Preferred: 4-year degree or equivalent technical study.
- Certifications:
- Industry certifications (A+, Network+, MCP, etc.)
Communication:
- The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.
|
Skill
|
Required / Desired
|
Amount
|
of Experience
|
|
4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
|
Required
|
5
|
Years
|
|
Experienced in PC (desktop/laptop/thin client) support – both desk side and remotely
|
Required
|
5
|
Years
|
|
Windows 7/10 installation, patching, and troubleshooting
|
Required
|
5
|
Years
|
|
Ability to troubleshoot issues with Microsoft 2019
|
Required
|
5
|
Years
|
|
Windows networking TCP/IP Configuration and troubleshooting
|
Required
|
5
|
Years
|
|
Escalate issues to next level support and or management accordingly
|
Required
|
5
|
Years
|
|
Ability to troubleshoot issues with Microsoft Edge and Google Chrome
|
Required
|
5
|
Years
|
|
Demonstrated experience providing support with remote tools
|
Required
|
5
|
Years
|
|
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software
|
Required
|
5
|
Years
|
|
Troubleshoot desktop and network printers issues
|
Required
|
5
|
Years
|
|
Experienced in Google Workspace products
|
Required
|
5
|
Years
|
|
Experience in Apple device support (iPad, iPhone)
|
Required
|
5
|
Years
|
|
Experience with hard drive encryption – preference for Bitlocker and McAfee
|
Required
|
5
|
Years
|
|
Ability to modify system registry
|
Required
|
5
|
Years
|
|
Industry certification (A+, Network+, MCP, etc)
|
Required
|
4
|
Years
|
Thanks & Regards,
Ashok Babu Mundru
D: 9726074104
O:9726668077 Ext 449
Ashok Babu Mundru | LinkedIn
 |
ECHO IT SOLUTIONS INC
2695 Villa Creek Drive Suite B275 Farmers Branch, TX-75234 www.echoitsol.com |
|---|
Disclaimer: The information contained in this e-mail and any accompanying documents is confidential, may be privileged, and is intended solely for the person and/or entity to whom it is addressed and is a property of Echo IT Solutions, Inc. Unauthorized review, use, disclosure, or copying of this communication, or any part thereof, is strictly prohibited and may be unlawful. If you have received this e-mail in error, please return the e-mail and attachments to the sender and delete the e-mail and attachments and any copy from your system. To be removed from our mailing list, please reply with Subject line “REMOVE” from your e-mail address or domain/aliases to be removed. Please do not Print unless necessary. Spread Environmental Awareness.
Disclaimer: The information contained in this e-mail and any accompanying documents is confidential, may be privileged, and is intended solely for the person and/or entity to whom it is addressed and is a property of Echo IT Solutions, Inc. Unauthorized review, use, disclosure, or copying of this communication, or any part thereof, is strictly prohibited and may be unlawful. If you have received this e-mail in error, please return the e-mail and attachments to the sender and delete the e-mail and attachments and any copy from your system. To be removed from our mailing list, please reply with Subject line “REMOVE” from your e-mail address or domain/aliases to be removed. Please do not Print unless necessary. Spread Environmental Awareness.