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Dear Candidate,

I hope you are doing well.

We are currently seeking an experienced Technical Writer for a three-month remote contract with our prime vendor, supporting the Office of Information Technology – Denver, CO. This role is ideal for professionals with strong IT documentation Expertise,

Position Details:

• Job Title: Technical Writer
• Location: Remote (CO)
• Duration: 3 months (Contract)
• Work Authorization: USC, GC, GC EAD, H4 EAD
• End-Client: Office of Information Technology – Denver, CO
• Tier: Prime Vendor

Key Responsibilities:

Documentation (70%)

• Develop and maintain Standard Operating Procedures (SOPs), guidelines, and user-friendly documentation
• Consolidate and centralize server support documentation in ServiceNow
• Collaborate with Subject Matter Experts (SMEs) and Supervisors to document workflows
• Establish a revision control process and create playbooks and runbooks

Ticket Management (25%)

• Track hardware and software assets using established tools
• Assist with Change Management (RFC) processes and documentation
• Monitor and assign tickets to ensure SLA compliance
• Support Problem Management and Root Cause Analysis

Organizational and Project Support (5%)     

• Participate in team meetings and assist with project implementation
• Complete internal training and contribute to professional development initiatives
• Conduct training sessions to share knowledge with team members

Required Qualifications:

• Three to five years of IT experience, with at least three years as a Technical Writer
• Experience with Content Management Systems (CMS) and IT security standards
• Ability to create process maps, narratives, and structured documentation
• Experience in large enterprise IT environments (100 or more servers) preferred
• Knowledge of ITIL and Six Sigma best practices
• Expertise in server administration and sustainment.
• Familiarity with ServiceNow Knowledge Management and Google Apps is a plus

This is a great opportunity to contribute to a high-impact IT environment while enhancing documentation and process efficiency.

If you or someone in your network is interested, please feel free to reach out for more details.

Please reply with your updated resume and your availability for a brief chat.     

Thanks and Regards

Abhay Kumar Jain

Technical Recruiter

abhay@vsgbusinesssolutions.com

linkedin.com/in/abhay-kumar-jain-984856311

VSG Business Solutions Inc.

3240 East State Street Ext, Suite 203, Hamilton, NJ 08619