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Role: Technical Support Analyst

LOCAL CANDIDATES ONLY IN SUN VALLEY, CA!

Contract Duration: 1 year

Location: Sun Valley, CA

Visa : OPT 

1. Job Summary 

Under minimal supervision, provides higher level support to field-based analysts assigned to his or her team or designated area, frequently handling non-standard issues, or those for which no resolution has been found. Serves in a Project Facilitator role to assist in the planning and implementation of Group-wide corporate initiatives, develop and analyze new technology deployments and identify different levels of troubleshooting and proactive maintenance. Administers and analyzes information systems operations at an advanced technical level and provides technical direction and recommendations to improve utilization and efficiencies. 

1. Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned. 

 Provides technical support for Field based analysts when required.  

 Creates documentation for self-help support and to assist other IT personnel with support.  

 Creates and delivers highly complex solutions and processes and implements projects at an advanced technical level regarding systems operations.  

 Analyzes and evaluates information systems operations and provides expert technical direction and recommendations to improve utilization. Identifies potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform.  

 Acts as a liaison with clients, vendors and technical IT groups. Builds and manages ongoing relationships with business stakeholders in IT and Administrative Services.  

 Assumes responsibility to coordinate solutions when needed. Reports on process and system performance to manager.  

 Assists with the restoration of IT services at locations impacted by catastrophic events or unforeseen circumstances.  

 Conducts training for, and directs the efforts of, end users, outside vendors and less experienced staff.  

 Facilitates and assists with software update distributions (major deployments at satellite locations).  

 Provides 24×7 on call support as required.