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Must Have Experience

·         Experienced in implementation of ITSM solution using industry best practices

·         Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)

·         Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound

·         Good experience of Service Portal and widget creation

·         Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation

·         Knowledge of Authentication via Auth 2.0, certificates and Mid Server

·         Implemented ServiceNow project in Domain separated instance

·         Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

·         Good knowledge of MID Server installation and management

·         Experience of custom applications development

·         Experience of LDAP/Active Directory/SSO implementation

·         Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation

Good to have Experience

·         Experience in working on Performance Analytics

·         Design and modification of ServiceNow Service Portal.

·         Review existing set up and provide best practice recommendations in line with the OEM

·         Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

·         Experience with HTML coding and Jelly script strongly preferred

Academic and Professional Experience

Professional

·         5+ years of experience with ServiceNow required

·         8+ years of experience with IT Industry required

Academics

·         Certified System Admin

·         CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping

·         ITIL Foundations certification is preferred.

·         Bachelor’s degree or equivalent combination of education and experience.