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Position Responsibilities
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Job Title: ServiceNow Systems Administrator
Job Location: Tallahassee, FL (on-site)
Job Duration: 9-month contract + extensions
Job Overview:
- Act as a ServiceNow System Administrator.
- Ensure that ServiceNow usage follows industry best practices.
- Ensure that ServiceNow development follows industry best practices.
- Maintain the health and performance within the ServiceNow platform.
- Complete the configuration and customization of applications within the ServiceNow platform.
- Build, manage, and support workflows within the ServiceNow platform.
- Implement new features and updates within the ServiceNow platform.
- Provide technical end-user support for the ServiceNow platform as needed.
- Perform additional Systems Administrator tasks as required by the Department.
Required Experience:
- Excellent communication and presentation skills, including fluent in English.
- Five (5) or more years of ServiceNow platform experience.
- Four (4) or more years of experience as a Certified ServiceNow System Administrator.
- Three (3) or more years of experience as a Certified Professional Application Developer or a Certified Professional Implementer.
- Experience in ServiceNow Platform Implementation.
- Experience in ServiceNow Management, Instrumentation, and Discovery (MID) Server.
- Experience with configuring, managing, and supporting ServiceNow Configuration Management Database modules, which include Discovery, various integration tools, Hardware Asset Management (HAM), Software Asset Management (SAM), and Service Mapping.
- Experience in configuring, managing, and supporting custom widgets, Flow Design, Integration Hub, and ServiceNow’s Employee Center.
- Knowledge and ability to work with Glide Ajax scripting.
Preferred Experience:
- Possess a valid ServiceNow Systems Administrator certification.
- Possess a valid ServiceNow Certified Application Developer certification.
- Knowledge of Information Technology Infrastructure Library (ITIL) principles and best practices.
- Knowledge of ServiceNow’s Information Technology Operations Management (ITOM) configuration, management, support, and best practices.
- Knowledge of ServiceNow’s Strategic Portfolio Management (SPM) configurations, management, support, and best practices.
- Experience with administering Windows servers.
- Knowledge of IT standards in a criminal justice environment.
- Excellent problem-solving skills to address technical challenges and optimize system performance.
- Knowledge of best practices and implementation using multiple companies/agencies within the same instances of ServiceNow.
- Knowledge of ServiceNow’s Governance Risk and Compliance configuration, management, support, and best practices. and
- Knowledge of ServiceNow’s Performance Analytics configuration, management, support, and best practices.
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