Servicenow Developer with ITSM Exp – San Antonio, TX(Onsite)

Hi ,

  This is Pavan from iTech US. I have below requirement with one of the premier Client. Please go through it and let me if you are interested to apply for same.

 

Role: Servicenow Developer with ITSM Exp

Location: San Antonio, TX(Onsite)

Duration: 12+ Months

Job Description:

  • Total IT Experience required 10 Years
  • ITSM Analyst
  • Deliver weekly status reports and a monthly retrospective report that includes Trend analysis & Insights on performance metrics
  • Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success.
  • Identify leading and lagging indicators related to process health.
  • Detect bottlenecks in existing processes.
  • Prioritize issues affecting workforce experience.
  • Analyze data specific to internal lines of business, functions, applications, and assignment groups.
  • Engage with the workforce through support channels (e.g., email, Slack).
  • Develop test plans for new capabilities related to business processes; conduct testing/validation as needed.
  • Create and update Jira stories based on findings.? Design process flows or modify existing ones as necessary.
  • Prepare data required for USAAs monthly governance routines.
  • Conduct compliance activities related to Incident & Request Management including control testing and updates.

 

Education: At least a bachelor’s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or closely related field is required.

 

 

Thanks & Regards,

Pavan Yantrapati,

PH: +1 904-242-1993 Ext 352

Email: [email protected]

ITech IT Solutions Private Limited

 
 
 

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