This is Pavan from iTech US. I have below requirement with one of the premier Client. Please go through it and let me if you are interested to apply for same.
Role: Servicenow Developer with ITSM Exp
Location: San Antonio, TX(Onsite)
Duration: 12+ Months
Job Description:
- Total IT Experience required 10 Years
- ITSM Analyst
- Deliver weekly status reports and a monthly retrospective report that includes Trend analysis & Insights on performance metrics
- Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success.
- Identify leading and lagging indicators related to process health.
- Detect bottlenecks in existing processes.
- Prioritize issues affecting workforce experience.
- Analyze data specific to internal lines of business, functions, applications, and assignment groups.
- Engage with the workforce through support channels (e.g., email, Slack).
- Develop test plans for new capabilities related to business processes; conduct testing/validation as needed.
- Create and update Jira stories based on findings.? Design process flows or modify existing ones as necessary.
- Prepare data required for USAAs monthly governance routines.
- Conduct compliance activities related to Incident & Request Management including control testing and updates.
Education: At least a bachelor’s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or closely related field is required.
Thanks & Regards,
Pavan Yantrapati,
PH: +1 904-242-1993 Ext 352
Email: [email protected]
ITech IT Solutions Private Limited
To unsubscribe from future emails or to update your email preferences click here