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Role : ServiceNow CSM Developer

Location : Seattle, WA  :: Onsite ::

Type : Contract

Must-Have      

Technical Competency

•              Experience supporting Customer Service organizations (2+ years)

•              Develops UI forms, fields, notifications, and workflows

•              Maintains JavaScript server/client code

•              Builds reports, gauges, and home pages

•              Maintains service level agreement (SLA) data and monitors SLA workflows

•              Creates new service Catalog requests and items with variables

•              Creates, monitors, modifies, and publishes workflows with approvals

•              Searches, populates, and customizes the CSM knowledge base(s)

•              Creates access control rules

•              Knowledge of ServiceNow applications and interrelationships

•              Experience with implementing ServiceNow processes and functions

•              Experience with Service Management and related tools-

•              Familiarity with web applications, networks, protocols, and email (SMTP, POP3).

•              Integration experience with CRM and ERP systems

•              Web Services integration experience

•              Certified System Administrator [CSA]

•              ServiceNow CSM Fundamentals

Behavioural competency

•              Effective communication skills with both non-technical and technical audiences (verbal and written)

•              Excellent Interpersonal skills to work with the project team members collaboratively

•              Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have

•              ITIL V3/V4 foundation certification

•              ServiceNow Certified Implementation Specialist in CSM.

•              Service Certified Application developer [CAD] certification

Thanks,

Sridar Guvvala