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Job Title: ServiceNow CMDB Analyst

Location: Salisbury, NC – Will go onsite once a week as a contractor and then 3x/week once they convert

Visa Constraints : No OPT, CPT and H1B

Contract/contract to hire and Contract Length: Contract through EOY with extensions – will likely not convert until next year. MUST be willing/able to convert FTE down the line

Top Requirements: 

1. 2–4 years of experience in CMDB or IT Asset Management, with direct experience using ServiceNow CMDB
2. Strong understanding of ITIL principles, especially Configuration and Change Management
3. Experience with ServiceNow Discovery, Service Mapping, and CI lifecycle management
4. Ability to analyze large datasets and maintain data integrity

Preferred Certs: ITIL v4 Foundation Cert., Snow Certified System Admin or Certified Implementation Specialist

Plusses: Experience with scripting in SNOW, Familiarity with CMDB Health Dashboards and Indicator Scores in SNOW.

Day to Day Responsibilities/project specifics: 

• Maintain and manage the ServiceNow CMDB including CI classes, attributes, and relationships.

• Use ServiceNow Discovery and third-party integrations to populate and update CI data.
• Implement data normalization, reconciliation, and quality assurance processes.
• Collaborate with IT infrastructure, application, and security teams to define CI ownership and lifecycle.
• Monitor and improve CMDB health by conducting regular audits and data quality reviews.
• Support Change Management by ensuring accurate CI relationships and impact mappings.
• Build reports, dashboards, and KPIs related to CMDB completeness, correctness, and compliance.
• Develop and document CMDB processes, data models, and governance standards.
• Participate in CMDB roadmap planning, enhancements, and integrations with other ITSM processes.
• Provide end-user support and training for stakeholders interacting with the CMDB in ServiceNow

Chandu

Jayachandran P

Chandu@intellisofttech.com

972-756-1212 Ext 169

IntelliSoft Technologies, Inc.

(A DFWMDC, NCTRCA Minority and Texas HUB certified Firm)

Oracle Platinum Partner & Intel Software Partner

1320 Greenway Drive STE 460, Irving, TX 75038

http://www.intellisofttech.com