ServiceNow Business System Analyst

Job Title: ServiceNow Business System Analyst

Client -DTCC

Location: Jersey City, NJ / Dallas, TX – 3 days in office mandatory.

Duration: 6+ months extendable

Job Description:

Pls submit local candidates only with DL, Linkedin, and H1 / GC / EAD / work authorization copy, 3 days in office is MANDATORY

Pls check the below highlighted skills, and submit only qualified resumes.

The main purpose of this role is to collaborate with other functional representatives on an Agile delivery team to build products that end-users highly value, are consistent with the architecture design, and satisfy strategic and business objectives. The ServiceNow Business Systems Analyst will lead product design discovery on projects, engage with the Product Owner and user/user proxies to slice and translate requirements into valuable offerings and drive the delivery of high-quality solutions.

Your Responsibilities

Actively participates with other members of the ServiceNow delivery team (Product Manager, Product Owners, Information Architects, UX Designers, Mid-Tier Dev, UI Dev, QA Analysts and other BA’s) to build solutions that meet business needs in an Agile setting (i.e., scrum ceremonies, collocated team, etc.)
Works with the team to decompose requirements into stories, uncover associated workflows, data and business rules as well as define acceptance criteria based on real world scenarios
Analyzes improvement requests and bugs to determine solutions that do not negatively impact other product features
Applies detailed knowledge of design principles and user needs to ensure that user interfaces are of high quality, extremely usable, perform well and are consistent across product lines
Conducts design walkthroughs, demos and functionality feedback sessions with internal and external stakeholders
Support and drive Organizational Change Management (OCM) efforts as part of the ServiceNow Product team to help stakeholders adopt enhancements and new capabilities.
Determines and produces just-enough documentation for the functionality being delivered in iterations, but also compiles a running specification that serves as a functional specification for the final deliverable.
Fosters a culture of dedication, teamwork, problem solving, and continuous improvement.
Moves project forward by stepping into other functional roles (testing, iteration management, etc.), when applicable
Partners with internal stakeholders on operational readiness activities by sharing subject matter expertise on features and functions and uncovering operational requirements.
Mentors/trains other new functional and delivery team members on Agile Methodology
Helps build BA standards and best practices.
Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; advances appropriately

Qualifications

Bachelor’s degree or equivalent experience
10 years Business Analysis/Solution Design/Software Development experience
ServiceNow experience as a Business Analyst, Catalog Admin or System Admin
Experience in Agile/scrum methodology, including defining a minimal viable product, and exposure to other software development methodologies.
Collaborative approach to problem solving and comfortable working with cross-functional teams.
Excellent communication and analytical skills
Experience in UI/UX design and wireframing is a plus.