Role : ServiceNow Architect (ITSM)
Required 14+yrs experience
Remote
- Providing technical and architectural leadership for ServiceNow application.
- Ability to develop and configure applications using ServiceNow, and JavaScript technology; Build Workflows and write automated scripts
Experience in ServiceNow Platform IT Service Management (ITSM), IT Business Management (ITBM), ITOM, GRC and HRSM etc
Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications.
Responsible for programming workflow, enhancements and integrations with ServiceNow platform applications.
Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.
Maintain pace with ServiceNow versioning.
Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
Maintain and adhere to source code, configuration management, release management and software development best practices.
Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.
Provide in-person support daily to customer and team This will include direct interaction with the Executive staff and other key management.
Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform, applications, and workflows.
Creating project and application architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices.
Leading technical design sessions with the development teams, including the creation of class models, sequence diagrams, component models, etc., and detailed design specifications to ensuring that architecture standards are followed.
Responsible for defining technical evaluation criteria for product and technology selection and determining technical approaches to ensure all architectural solutions result in a coherent systems design.
Providing expert knowledge of ServiceNow application architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps, and practices.
Providing support / guidance to the development teams during the analysis, development, and testing processes.
Applied research and development, prototyping, and vendor evaluations
Working with business clients and product owners to review business drivers, needs, and strategies to anticipate future business / technology needs.
Improving processes to ensure alignment between the business strategies and application technology roadmap.
Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.
Communicating implications of architectural decisions, issues and plans to business and IT Leadership.
Defining and validating non-functional (technical) requirements, and establishing traceability between requirements and application architecture/design.
Providing input to the development of project initiation documents including objectives, scope, approach, estimates, and deliverables, when needed.
Working closely with Performance Engineering and our Web/Infrastructure Technology teams on defining the deployment architecture.
Participating, and technically leading when needed, production troubleshooting and “War Room” Activities.
Instilling a culture of execution, operational excellence, and accountability.
Seeking and capitalizing on the opportunities to improve productivity, improving time-to-market, improving solutions quality, and improving cost effectiveness.
Anticipating barriers to change and creating opportunities to remove them.
Creating a culture that is based on knowledge sharing and learning from best practices.
Exhibiting high level of professional flexibility and volunteering innovation and new ideas.
Mentoring technical leads and developers
Experience with the following Technologies/Methodologies required:
Strong knowledge and understanding of ServiceNow Platform (ITBM, ITSM, Portal, GRC HRSM Etc )
Strong knowledge of web-based technologies; HTTP, AJAX, HTML5, JavaScript/jQuery and CSS3
Microsoft SQL Server and other most common backend Microsoft technologies.
Expertise on Object Oriented Analysis & Design.
Comfort, knowledge and usage experience of design pattern.
Well versed in UML with comfort of diagraming in at least one tool Visio, Enterprise Architect, Visual Paradigm, Modelio etc.
Experience with the following Technologies/Methodologies preferred: Messaging architectures SOAP and REST with JSON text encoding