ServiceNow Architect

Hi,

I’m Sandeep from Nuvento, reaching out to you regarding a job opportunity with one of our clients. They are currently looking to fill the ServiceNow Architect Roles. If you are interested, please Share your candidate profile to [email protected] , and we can further discuss your profile.

Title: ServiceNow Architect

Duration: 2 years

Work Location: 750 East Pratt Street, 6th Floor, Baltimore, MD 21202

Duties and Responsibilities:

• Architect, configure, and customize the ServiceNow platform to meet the organization’s specific needs and requirements from multiple teams within the organization. • Define and manage data structures, such as tables, fields, and relationships.

• Architect, design, and implement business rules, workflows, and UI policies.

• Define roles, and groups required for each workflow; access and permissions based on organizational requirements.

• Provide support for workflow or story related issues.

• Enhance the existing Incident management workflows and define SLA’s and Approvals

• Design and implement Problem Management processes in ServiceNow according to Agency requirements

• Design and implement the Change Management module according to the Agency requirements and ITIL best practices

• Design and implement the Service Catalog.

• Create and manage service requests and service offerings as defined by the Agency

• Integrate ServiceNow with internal applications.

• Implement automation through workflows, scripting, and orchestration

• Develop and maintain reports and dashboards to provide insights into IT service performance.

• Customize and configure reporting tools within the ServiceNow platform.

• Plan and execute platform upgrades.

• Manage patches and updates to ensure the platform’s security and stability.

• Design and implement the Knowledge Management module.

• Identify and address issues related to performance and scalability as needed.

• Provide training to end-users and other administrators.

• Document configuration changes, processes, and best practices.

• Design and implement the ServiceNow CMDB as defined by the Agency

Note: The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.

Minimum Qualifications:

• A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.

• A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or similar role.

• A minimum of five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog.

• A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.

• A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.

• Familiarity with integrating ServiceNow with other systems and applications.

• Ability to create and customize reports and dashboards within ServiceNow.

• Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).

Preferred Qualifications:

• A minimum of eight (8) years of experience architecting the ServiceNow platform.

• A minimum of five (5) years of experience with ServiceNow development, including creating custom applications and modules.

• A minimum of five (5) years of experience in performance tuning and optimizing the ServiceNow platform for scalability and responsiveness.

• Experience with planning and executing ServiceNow platform upgrades and migrations.

• Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript (JavaScript) or AngularJS.

• ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas.

• ServiceNow Certified System Administrator (CSA) certification.

• ITIL (Information Technology Infrastructure Library) certification.

Thanks & Regards

Sandeep Pandey

Technical Recruiter