Job Title: Senior Service Desk Technician
Location: NYC,NY- onsite
Duration: 6-12 months
Job Description:
Mandatory Skills: Systems/Apps administration including installation/upgrade of software’s, account management, access control, building workstations/laptops, fixing computers/systems issues, building and supporting VDI machines, and maintenance support. ITSM /INTUNE / Cisco phone systems.
- Must have deep understanding of windows operating system (windows 10 enterprise or above), installation, building machines using windows image, and troubleshooting.
- Must have experience in IT Service Request Management System like Service Manager, Service Now, BMC Helix etc.
- Must have experience with Mobile Device Management (e.g. MobileIron, Intune).
- Must have experience with Cisco Phone Systems and IPC Turret Phone Systems.
- Must be knowledgeable in new technologies, personal computer operation, desktop operating systems and productivity applications.
- Must have VDI (Virtual Desktop) handling experience.
- Must have excellent interpersonal communication skills and attention to details.
- Demonstrates understanding of banking organization computing environment, including hardware and software systems, etc.
- Collaborative and team player.
- Good organizational and problem-solving skills.
- Good understanding of networking.
- Ability to make decisions, plan effectively and work under pressure.
- Ability to learn new technologies and adopt as per evolving business needs.
- Workday Administration experience is huge plus.
- Qualys vulnerability management experience is preferable.
- Some experience to create reports using Excel, LDAP, and SQL queries is a plus.
- Additional Education while not necessary, but would be considered a plus: Microsoft Certifications, Cisco Certifications.
- Fluency in Spanish a plus.
- Bachelor’s degree (B.A or B.S.) or equivalent from a four-year college required and 8 or more years related experience and/or training; or equivalent combination of education and experience.
- Responsible for supporting day to day operations on the service desk, desktop and engineering support including banking, financial trading, and IT Systems.
- Supervise Information Systems, Security and Auxiliary services.
- Fixing computers vulnerabilities and patching.
- Analyze incidents reported by users and fixing them.
- Handling Start of the day and End of the day processes.
- Handling end-user’s problems related to phone/turret system and network.
- Coordinates with Madrid (H.O.) to resolve systems issues.
- Troubleshooting and solving systems/desktops performance issues.
- Creating VDI Images and Maintaining Them.
- Handling IT Asset Inventory Management.
Thanks & Best Regards,
Vignan
Director – Business Development
www.Haavia.com
Email: [email protected]|
Voice: +1(908)- 428-4752
LinkedIn: https://www.linkedin.com/in/vignan-attaluri-61285b8/
