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• Strive to deliver technology and products within the roadmap on schedule and with the highest quality. 

• Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance. 

• Provide last tier support for operations and support teams, develop root cause analysis and preventative analysis. 

• Provide technical support with expert knowledge and act as an escalation point for the Client Support Services Team.

• Facilitate support for anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management. 

• Partner with the Engineering teams to develop solutions.

• Manage Azure Virtual Desktop (AVD) environment including Creating Images, deploy VMs, and monitor VM performance. 

• Develop automated solutions for deploying software packages, application patches/updates and workstation images. 

• Engineer and support multiple Windows desktop images. 

• Manage the entire lifecycle of our global standard desktop and laptop models. 

• Maintain desktop images and modify SCCM task sequences as needed. 

• Monitor and address alerts from desktops using CyberArk. 

• Manage and support PXE environment – 1E products. 

• Provide level 3 support for escalated end user issues. 

• Manage Microsoft and 3rd party patch deployments. 

• Package, test, and deploy new applications, as needed. 

• Collaborate with the team within objectives for the End User Computing environment. 

• Maintain and expand existing Knowledge Base. 

• Create new and maintain existing support documents to Maintain high standards in quality in the delivery of End User Computing services. 

• Possess desktop support experience in an enterprise environment.

• Proven experience with Windows 7/10, Active Directory Structure, and Managing Group Policies.

• Experience developing and testing software packages using Install shield, or equivalent.

• Skills managing a CDI environment (Azure Virtual Desktop preferred).

• Expert level experience within SCCM administration, Patch Management, Imaging, Scripting, MSI, Packaging & Automation.

• Expert level experience within End Point Protection Engineering. 

• 8+ years’ total work experience, 5+ (of those) years’ proven experience in designing and implementing Microsoft Intune solutions.

• 5 years’ experience with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM.

• Expert level proficiency in patch management including bios and firmware updates, service pack upgrades, and application-based updates.

• Basic Database Administration experience, particularly in SQL Server.

• Proficient communication skills, both written and verbal.

• Possess sound organization skills.

• Candidate is motivated to learn and grow professionally.

• 5 years’ experience as a system engineer.

• Bachelor’s degree from an accredited college or university.