Role: Salesforce Lead with Service Cloud Chat experience
Location: Remote
Contract: 12+ Months
Need to work in PST time zone
Must have experience in Service Cloud Chat
Core skills needed –
Does the candidate have experience in Salesforce Service Cloud Chat?
- Candidate should comfortably be able to talk about OMNI-Channel, Chat routing, chat customizations etc.
- Strong LWC experience
- Case Management
- Knowledge Management
- 10+ years of experience in enterprise-level projects using agile software development methodologies
- Extensive experience with configuration and customization on the Salesforce Service Cloud platform
- Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
- Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
- AI and Integration Focus: Must have hands-on experience with Einstein in Salesforce Service Cloud
- Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
Good to have –
- Key Einstein Tooling Including: Agent Studio (Copilot) Prompt Builder, OOTB AI GenAI & Predictive Features (Case Classification, Predictive tooling, etc), structured and unstructured data, and embedding into systems, Experience Cloud (MIAW, Omni-Channel setup experience).
- Some knowledge and experience on MIAW-(Messaging for In-App and Web provides your customers with a personalized messaging experience from your mobile app or website to the Service Console. ) good to have
Thanks & Regards
Katha Vasanth
Technical Recruiter
Direct: 901-453-7337 Ext - 114
Text: (609) 991 - 0015
https://www.linkedin.com/in/ katha-vasanth-140068221/
www.sai-tec.com (E-verify) USA | India
8295 Tournament Drive, Suite #150, Memphis, TN 38125
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