Visa : H1B/USC only
Hi
My name is Deepak Rajput and I represent Teamware Solutions Inc. I came across the below job opportunity. Kindly go through the job details and let me know. If you would be interested.
Role: ServiceNow_IT Service Management
Location: Antonio,TX (Onsite)
Duration: 12+ Months
Profile : 11+ Years (Please Don’t Share profile below 10+ years)
Role name:
Analyst
Role Description:
ITSM Analyst ? Deliver weekly status reports and a monthly retrospective report that includes:o Trend analysiso Insights on performance metrics? Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success.? Identify leading and lagging indicators related to process health.? Detect bottlenecks in existing processes.? Prioritize issues affecting workforce experience.? Analyze data specific to internal lines of business, functions, applications, and assignment groups.? Engage with the workforce through support channels (e.g., email, Slack).? Develop test plans for new capabilities related to business processes; conduct testing/validation as needed.? Create and update Jira stories based on findings.? Design process flows or modify existing ones as necessary.? Prepare data required for USAAs monthly governance routines.? Conduct compliance activities related to Incident & Request Management including control testing and updates.
Competencies:
Digital : ServiceNow_IT Service Management
Experience (Years):
4-6
Country:
United States
Branch | City | Location:
TCS – Dallas, TX
SAN ANTONIO
San Antonio,TX
Thanks & Regards
Deepak Rajput | Technical Recruiter
Contact No – 214-393-8746, +91 89828 12503