Hi,
Greetings!!!!
Please let me know if you are looking for new opportunities or interested in below job description.
Please share your updated resume
Role: – SailPoint Operations Support Engineer
Location: – Onsite in Baltimore, MD – but candidates from nearby areas such as VA and DC would also be acceptable
Key Responsibilities:
- Provide support for SailPoint IdentityIQ, including troubleshooting, incident resolution, and service requests.
- Manage user identities, roles, and access permissions within the SailPoint platform.
- Analyze and resolve issues related to identity provisioning, de-provisioning, and access management.
- Collaborate with development teams, and other stakeholders to ensure timely resolution of incidents and service requests.
- Monitor system performance and health, ensuring high availability and performance of the SailPoint platform.
- Maintain detailed documentation of support processes, configurations, and operational procedures.
- Ensure all IAM processes comply with organizational policies, standards, and regulatory requirements.
- Proactively identify opportunities for process improvement and automation within the IAM framework.
- Customize workflows, forms, rules, roles, policies, reports, certifications.
- Build and maintain workflows for various Lifecycle Events (Joiner, Leaver, Mover, Rehire and Inactive).
- Assists in the program development process, user acceptance testing, user access reviews, system documentation and implementation.
- Actively seek new ways of automating and eliminating task-based and repetitive work, to remove human error, and improve security posture.
Qualifications:
- Education: Bachelor’s degree in computer science, Information Technology, or related field.
- Experience:
- 10+ years of experience in Identity and Access Management (IAM) operations.
- At least 7 years of hands-on experience with SailPoint IdentityIQ.
- Technical Skills:
- Proficient in SailPoint IdentityIQ installation, configuration, and administration.
- Strong understanding of IAM concepts, including identity lifecycle management, role-based access control (RBAC), and least privilege principles.
- Familiarity with directory services (e.g., Active Directory, LDAP).
- Basic knowledge of databases (SQL, Oracle) and scripting languages (e.g., PowerShell, JavaScript).
- Problem-Solving: Excellent analytical and troubleshooting skills.
- Communication: Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Certifications: Relevant certifications such as SailPoint Certified IdentityIQ Engineer, CompTIA Security+, or CISSP are a plus.
Note:
This is a 24*7 role. The successful candidate will be part of an on-call rotation to address critical issues outside regular working hours.
Thanks and Regards,
Himanshu Kandpal
Laiba Technology
1603, Capitol Ave, Suite 310 A461, Cheyenne Wyoming 82001
Direct /Call/Text Message: (+1) 307-650-2825 /(+1) 828-600-5857
Email [email protected]
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