Desktop Support
NCDIT – System Administrator- Mid Level (756037)
3700 Wake Forest Rd., Raleigh, NC 27609
6 months
50/hr max
**This is an onsite position.
Required Skills:
- Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
- Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support our customers & to work with internal teams
- Image or provision new equipment hardware & provide to customer
- Use strong organizational skills to track onboarding & shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer billing
- Document work activities in ServiceNow
- Testing Intune processes for Tier 3 team & providing feedback
- Install software following security & internal processes
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
- Work with vendors on warranty cases
- Work on special projects as needed