Job Title : Data Analyst
Location : MTV CA- remote
Job Description
Must have
- Mapping customer journey
- Qlik sense
- SQL
Required Skills and Experience
- 7+ years of experience in a customer experience role
- Expertise in developing dashboards and visualizations using Qlik sense
- Expertise in database design and SQL
- Experience working with customers in a multi-channel setting, including chat, email, and phone support
- Experience with business process mapping, process analysis, and needs assessments
- Experience working with large, noisy, and complex real-world data in preparation for statistical analysis
- Experience performing data analysis and reporting in both detail and summary formats
- Experience working with market and customer research inputs
- Strong statistical and mathematical skills
Responsibilities
- Analyze data on the experiences of customers, articulate and visualize their overall experience and gain actionable insights from them
- Drive, own, and execute data collection from customers, including surveys, CRM linkages, and report development
- Develop data visualizations to drive more informed business decisions
- Utilize business process modeling to create models that reflect an intuitive, non-technical model of how the business is conducted
- Identify key trends and outliers across customer verbatims, scores, and feedback
- Identify issues and recommend changes to drive data-based strategic decision making
- Produce insightful data analysis to educate the business on trends and areas of opportunity around customer experience
- Plan and lead cross-functional design sessions that leverage key findings
- Establish and maintain effective working relationships with internal stakeholders and external partners
Education
Bachelor’s degree in IT, business, computer science, statistics, or a related fiel
Thanks, and Regards!!
“Please feel free to contact, if you have any query.”
Akash Rai
Technical Recruiter
Email : [email protected]
Enterprise Solutions, Inc.
www.enterprisesolutioninc.com
https://www.linkedin.com/in/akash-rai-bb5824120/
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