Hi,
I hope this email finds you well. My name is Santosh, and I am a Technical Recruiter at Empower Professionals Inc. We have a Production Support Specialist role for remote role with our client UST. If you have a matching candidate please send over a resume, after which I will give you a phone call to discuss further
Role: Production Support Specialist (Need minimum 10 + years’ work of experience) Location: Remote (EST/CST only) Duration: 12+ Months
Note: This role involves troubleshooting, deployment support, system monitoring, and performance tuning across various technologies, including SQL Server, Oracle, Informatica, and PEGA, among others.
Must have: • Pega • SSIS, SSRS • SQL • Production Support • Oracle
Responsibilities: • Daily Standups & Team Collaboration: Actively participate in daily standups to track project progress, address roadblocks, and ensure alignment with team goals. Communicate effectively with team members to resolve issues and clarify requirements. • Requirements Gathering & Analysis: Collaborate with business stakeholders to gather and document business requirements. Perform detailed analysis to ensure all requirements are captured accurately for subsequent development and deployment. • Design Review & Development: Review system and technical designs, ensuring that solutions meet business needs. Engage in hands-on development of new features, enhancements, and bug fixes using various programming languages such as Java, JavaScript, C, and C#. • Unit Testing & Peer Review: Conduct unit testing of developed code to ensure correctness, performance, and reliability. • Participate in peer reviews to assess code quality, maintainability, and adherence to best practices. • Code Review & Deployment: Review and approve code changes before deployments. Collaborate with the deployment team to ensure seamless migration of code from development to staging and production environments, and ensure timely delivery of fixes and enhancements. • Business Requirements & API Meetings: Attend regular meetings with business teams to understand their needs, provide technical insight, and ensure that requirements for APIs and integrations are fully defined and understood by the development team. • Demos & SIT Testing: Provide demonstrations of developed features and enhancements to business stakeholders and gather feedback. Participate in System Integration Testing (SIT) to verify end-to-end system functionality and ensure that the system operates as expected across all components. • Documentation: Create and maintain comprehensive documentation for all aspects of development, including design specifications, test cases, and implementation procedures. Ensure that documentation is clear, accurate, and updated throughout the development lifecycle. • Ongoing Support & Issue Resolution: Provide ongoing support during the testing and production phases, addressing any issues or bugs that arise. Ensure quick resolution of problems, escalate when necessary, and apply appropriate fixes. • Continuous Improvement: Identify opportunities for process improvements and system optimizations. • Work closely with team members to adopt better practices, tools, and technologies to enhance the development lifecycle.
Key Qualifications: • Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. • 4+ years of experience in production support, with a solid understanding of both on-premises and cloud-based systems management, ensuring the stability and performance of production environments.
I hope this email finds you well. My name is Santosh, and I am a Technical Recruiter at Empower Professionals Inc. We have a Production Support Specialist role for remote role with our client UST. If you have a matching candidate please send over a resume, after which I will give you a phone call to discuss further
Role: Production Support Specialist (Need minimum 10 + years’ work of experience) Location: Remote (EST/CST only) Duration: 12+ Months
Note: This role involves troubleshooting, deployment support, system monitoring, and performance tuning across various technologies, including SQL Server, Oracle, Informatica, and PEGA, among others.
Must have: • Pega • SSIS, SSRS • SQL • Production Support • Oracle
Responsibilities: • Daily Standups & Team Collaboration: Actively participate in daily standups to track project progress, address roadblocks, and ensure alignment with team goals. Communicate effectively with team members to resolve issues and clarify requirements. • Requirements Gathering & Analysis: Collaborate with business stakeholders to gather and document business requirements. Perform detailed analysis to ensure all requirements are captured accurately for subsequent development and deployment. • Design Review & Development: Review system and technical designs, ensuring that solutions meet business needs. Engage in hands-on development of new features, enhancements, and bug fixes using various programming languages such as Java, JavaScript, C, and C#. • Unit Testing & Peer Review: Conduct unit testing of developed code to ensure correctness, performance, and reliability. • Participate in peer reviews to assess code quality, maintainability, and adherence to best practices. • Code Review & Deployment: Review and approve code changes before deployments. Collaborate with the deployment team to ensure seamless migration of code from development to staging and production environments, and ensure timely delivery of fixes and enhancements. • Business Requirements & API Meetings: Attend regular meetings with business teams to understand their needs, provide technical insight, and ensure that requirements for APIs and integrations are fully defined and understood by the development team. • Demos & SIT Testing: Provide demonstrations of developed features and enhancements to business stakeholders and gather feedback. Participate in System Integration Testing (SIT) to verify end-to-end system functionality and ensure that the system operates as expected across all components. • Documentation: Create and maintain comprehensive documentation for all aspects of development, including design specifications, test cases, and implementation procedures. Ensure that documentation is clear, accurate, and updated throughout the development lifecycle. • Ongoing Support & Issue Resolution: Provide ongoing support during the testing and production phases, addressing any issues or bugs that arise. Ensure quick resolution of problems, escalate when necessary, and apply appropriate fixes. • Continuous Improvement: Identify opportunities for process improvements and system optimizations. • Work closely with team members to adopt better practices, tools, and technologies to enhance the development lifecycle.
Key Qualifications: • Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. • 4+ years of experience in production support, with a solid understanding of both on-premises and cloud-based systems management, ensuring the stability and performance of production environments.