Oracle Service Cloud Engineer
Location – Jersey City, New Jersey, US (Work Model – Hybrid – 2-3 days a week from Client office in New Jersey, USA office.)
Responsibilities
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Strong Oracle RightNow implementation experience with below activities.
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Agent console and CP customizations.
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Chat, Knowledge & CP interfacing with custom portals.
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Rules & Workflow Implementation.
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eMail Management.
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Custom Add-in development.
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Custom Processes development.
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REST API development.
Skills
Must have
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Exp range – 7 – 9 years
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Strong technical experience demonstrating a solid background on successful Oracle RightNow CRM implementations/upgrades.
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Sound knowledge on AJAX, HTML/CSS, PHP.
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Conduct operational support for Oracle RightNow CRM workspaces.
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Define, document and align users profiles with business functions, create workspaces, and develop automated workflows.
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Provide administrative support on a daily basis, including provisioning and de-provisioning.
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Develop operational reports and dashboards, provide documentation of processes and procedures.
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Troubleshooting experience in variety of technical issues.
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Knowledge of SSO, SAML & OAUTH implementation.
Nice to have
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Insurance domain exp.
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Below trainings/certifications completed, is preferred o Oracle Service Cloud Administration o Oracle Service Cloud Analytics o Oracle Service Cloud Integration for Developers
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