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Job Roles and Responsibilities:

•            Resolve Business issues and troubleshooting as part of Incident Management

•            Should be coordinate with business users to resolve the issues.

•            Supporting Users on existing customer process

•            Period Close as support as per defined Support Window

•            Providing problem Diagnosis/RCA as part of Problem Management.

•            Manage and coordinate on Oracle Support as on when required

•            Provide user trainings on Functional issues/for new Users.

•            Able to do root Cause analysis and provide solutions and prepare the RCA documents.

•            Coordinate with multiple teams like development and DBA teams.

•            Documentation of MD70 and MD50 for Enhancement Requests

•            Knowledge Management ensuring correct up to date documentation and processes

Oracle Applications Modules for Finance. The ones are Key modules:

•            General Ledger

•            Accounts Payables

•            Accounts Receivables

•            Fixed Assets

•            Cash Management

•            AGIS

•            EBTAX

Below modules limited knowledge is fine

•            iProcurement

•            Cost Management SLA

•            P2P cycle

•            Order to cash cycle

•            AME (Approval Management Processes for Payables Invoice and Requisition)