Hope to do well
My name is Abhishek Kumar, a Senior Recruiter with Saibber. We are looking for a suitable candidate for the position, I came across your resume and found this a perfect fit for this role. I would appreciate it if you can provide the best time and number to reach you to discuss this further
Title: Data Analyst
Location: Troy, Michigan
RESPONSIBILITIES
Identification of service delivery concerns, corrective action planning and resolution.
Client relationship management, including attendance at scheduled and ad hoc client meetings.
Provide responsive escalation support to address software failures and data issues affecting customer vehicles
Complete technical training (online and hands on) to achieve technical proficiency
Oversee team JIRA process. Ensure ticket/cases are managed and completed in a timely manner.
Monitor SSH-related dashboards.
Produce metrics reports used for team performance tracking and management updates.
Identify automation opportunities to improve issue detection & resolution capability/efficiency
Collaborate with the cross-functional SSH team to devise interim containment actions measures and establish preventative corrective actions.
Achieve all customer handling/resolution objectives and metrics while seeking opportunities to improve efficiency.
ESSENTIAL SKILLS/EXPERIENCE
8+yrs of Strong project/program management experience and business acumen
Experience and knowledge with JIRA cloud or similar software management tools.
Strong computer skills
Excellent communication and collaboration skills to build strong relationships with dealership personnel and cross functional teams
Problem solving and critical thinking skills
PREFERRED SKILLS/EXPERIENCE
Experience or firm understanding of the Vehicle Service Repair process
Software Development &Data systems: basic understanding of software programming syntax and data system Interface
Self-motivated problem solver with the ability to thrive in a dynamic environment and exhibits desire for continuous improvement
Professionalism including customer service/interface skills/experience.