- Works closely with product owners, scrum teams, customer service, and others to deliver an exceptional member experience.
- Production support: Assess and research inquiries from multiple business partners for resolution, coordinating with IT and/or vendors, and managing all relevant communication and updates with impacted stakeholders.
- Identifies potential problems, trends and system enhancements.
- Performs system testing, creating test scenarios, and production checkout.
- Assists in developing processes and performing system administration tasks as needed.
- Assists in determining requirements, impacts, developing documentation, procedures, and guides.
- Serve as an internal expert regarding use of the applications.
- Monitors and tracks systems performance and maintains problem logs. Evaluates and monitors coded data elements. Assists users in understanding business system functions.
- Health insurance experience is a plus.
- Bachelor’s degree in business administration preferred.
- In addition to degree, minimum 3-4 years proven working experience with business systems or equivalent external experience necessary. Strong project management skills needed.
- Knowledge of project management tools and business system methodology.
- Effective communication and analytical skills required to covey complex technical ideas, concepts and applications.
- Must be detail oriented and understand corporate objectives. Ability to follow through project life cycles. Experience in data analysis, testing and implementation.
- Works independently on projects, identifies and implements business systems solutions with minimal supervision.
- Good understanding of available resources to investigate, perform testing, analysis and present initial findings.
- Strong presentation skills required.
TECHNOLOGY & CONSULTING | AN INC. 5000 COMPANY [ 2022 | 2016 | 2015 | 2014]
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