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| Hi,Please go through the below job description and share your updated resume. Application Support (informatica / ETL / Teradata)Location: Atlanta, GA (Onsite)Duration: 12+ Months Job description1.Team Management: Supervise and lead a team responsible for Level 1 and Level 2 support for Informatica and Teradata environments. 2.Incident Management: Oversee the resolution of incidents and service requests related to Informatica and Teradata platforms, ensuring timely and effective resolution within agreed SLAs. 3.Technical Expertise: Provide technical guidance and expertise to the support team, assisting in the troubleshooting and resolution of complex issues. 4.Escalation Point: Serve as a point of escalation for challenging technical problems, coordinating with Level 3 support and other stakeholders to ensure timely resolution. 5.Process Improvement: Continuously improve support processes, workflows, and documentation to enhance efficiency and effectiveness in handling support tickets. 6.Training and Development: Identify training needs for the support team and facilitate training sessions to enhance their technical skills and domain knowledge. 7.Performance Monitoring: Monitor support team performance and adherence to SLAs, implementing corrective actions as needed to maintain service levels. 8.Customer Communication: Maintain open communication channels with customers, keeping them informed about the status of their support requests and addressing any concerns or inquiries promptly. 9.Collaboration: Work closely with cross-functional teams, including development, operations, and quality assurance, to ensure seamless support and delivery of solutions. Requirements: 1.Education: Bachelor’s degree in Computer Science, Information Technology, or related field 2.Experience: Significant experience in providing support for Informatica and Teradata environments, including experience in leading support teams. 3.Technical Skills: In-depth knowledge of Informatica PowerCenter, Teradata Database, SQL, and AWS environment 4.Problem-Solving Skills: Strong analytical and problem-solving abilities, with a focus on identifying root causes and implementing effective solutions. 5.Communication: Excellent communication and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders. 6.Leadership: Proven leadership skills, with the ability to motivate and inspire team members to achieve their goals and deliver high-quality support services. 7.Adaptability: Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and adapting to changing requirements and priorities. Regards, Yugum Sharma Email: [email protected] |