Hi
Please share the best resume along with the LinkedIn profile (Local to Virginia only or with Virginia DL or with Virginia utility bills)
MS Dynamics 365 Technical Lead
Location: Virginia Department of Transportation (VDOT), Richmond, VA-Hybrid
Duration: Long-term contract
Duration: Long-term contract
Position Overview:
VDOT is seeking an experienced Dynamics 365 Technical Lead to guide and support the implementation, customization, and management of Dynamics 365 solutions, specifically focusing on the Field Service and Customer Service modules. The selected candidate will play a crucial role in leveraging the Microsoft Power Platform to meet the business needs, offering technical leadership and expertise in developing, deploying, and managing Dynamics 365 solutions.
Key Responsibilities:
- Dynamics 365 Expertise:
- Provide expert-level knowledge and experience in Dynamics 365 Customer Engagement, particularly with the Field Service and Customer Service modules.
- Lead customization, configuration, development, deployment, and usage of Dynamics 365 solutions.
- Solution Development:
- Assist in requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
- Design and develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse), and C#.
- Technical Support and Troubleshooting:
- Troubleshoot and remediate technical issues within Dynamics 365; document solutions and work with system administrators and other IT resources to implement fixes.
- Provide strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.
- Governance and Best Practices:
- Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use at VDOT.
- Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
- Liaison and Consultation:
- Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
- Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
- Process Improvement:
- Contribute to improving processes and policies within the program.
- Review and refine existing procedures to better align with agency/group priorities.
- Additional Responsibilities:
- Preferred experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator).
- Participate in on-call duties as necessary.
- Be available to support after-hours work as needed.
Professional Experience:
- Organizational and Interpersonal Skills:
- Strong organizational and interpersonal skills with the ability to work seamlessly within a team as well as manage individual tasks.
- Logical, clear, and concise written and verbal communication skills.
- Adaptability and Problem Solving:
- Ability to react quickly to a fast-paced, rapidly changing environment.
- Independently perform a variety of complicated tasks and rely on experience and judgment to plan and accomplish goals.
- Collaboration and Communication:
- Work with a team of developers and system engineers to communicate clearly and effectively, both speaking and in writing.
- Review and propose changes to existing procedures and processes to better align with agency priorities.
- Remote Work and Availability:
- Capable of working from home while providing the expected level of support and availability for after-hours work as needed.
Skill Matrix
|
Skill
|
Required / Desired
|
Years of Experience
|
Priority
|
|
Experience as a Dynamics 365 Technical Lead
|
Required
|
5+ Years
|
High
|
|
Experience with creating and managing solutions using Dynamics 365 Field Service & Customer Service
|
Required
|
8+ Years
|
High
|
|
Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows, and BPFs in D365
|
Required
|
8+ Years
|
High
|
|
Custom development experience using .NET, JavaScript, and C#
|
Required
|
5+ Years
|
High
|
|
Experience with Power Platform and Dataverse
|
Required
|
3+ Years
|
High
|
|
Experience using standard & premium connectors with PowerApps and Power Automate
|
Required
|
3+ Years
|
High
|
|
Experience with DevOps in Power Platform/D365 Environments
|
Desired
|
2+ Years
|
Medium
|
|
Experience with Data Integrations and Migrations using SSIS Packages
|
Desired
|
5+ Years
|
Medium
|
Thanks & Regards
Ashish Sharma
Recruiter, PiplNow LLC
https://www.linkedin.com/in/ashish-sharma-19b22116b/