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MANDATORY SKILLS/EXPERIENCE 

· 15+ years of experience working in a data center or in the field supporting related work

· 15+ years of experience in network support, LAN/WAN troubleshooting.

· 15+ years of experience in communications routing, transport and delivery (Wireline, Wireless and VoIP)

· 15+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.)

· Working knowledge of networking hardware and topologies

· Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments

· Working Knowledge of computing systems and hardware

· Experience with LEC circuits termination and turn-up

· Ability to perform physical work related to the job

· Ability to follow detailed job documents

· Must be willing to travel within the NYC region to meet customer SLA’s

· Must be willing to work on-call, after hours and weekends when required

DESIRABLE SKILLS/EXPERIENCE:

• Bachelor's degree from an accredited college in computer science or related area of study

• Experience with Emergency Communications infrastructure, systems, applications and related technologies

• Experience with DMS and ACD systems

• Experience with ANI / ALI services and functionality

• Experience with 9-1-1 Call Handling Systems

• Experience with NG9-1-1 ESINET call routing.

• Experience with SMS, RTT, TCC routing, SMS aggregation

• Experience with third-party emergency communication system integrations

• Experience with GIS and location-based identification systems

• Experience with 911 related TDOS and DDOS risk mitigation