Hello,
This is Pavan from ITech US inc. Given below are the details of the position with one of our clients and was wondering if you would be interested or can recommend someone who would be interested in this job.
Position: Network Engineer L3 Support
Location: Columbus, OH (Onsite)
Duration: 12+ months Contract
Client: TCS
Roles and Responsibilities:
- Provide Network Operations support in EST hours 8 AM to 5 PM during weekdays. After office hours and weekend rotational on-call support.
- Follow Incident, change, problem request and service request management process with 100 % compliance to agreed standards, Meet Client SLAs.
- Responsive to all the communication.
- With our services give good experience to our client and achieve 100 % customer satisfaction.
- Learn new technologies as needed and start supporting them.
- Provide technical support and analysis, operation, administration, and troubleshooting activities- Adhere and advocate change management policies, incident management and trouble response scenarios.
- Lead, facilitate, and coordinate work activities of others within the work group, team, or department
- Prepare technical documentation including procedures, manuals, reports and standards.
- Exhibit, problem solving, troubleshooting, resolution, communication, and customer service skills.
- Apply patches or Code Upgrade as per Customer recommendation.
- Configure, manage, and operate the Network Environment and the Network Services incorporating redundancy as per the guidance provided by Customer Network Design & Architecture team.
- Assist, in accordance with SLA, in resolving Incidents and completing Tasks associated with Network equipment and Network Services software by coordinating with Field Operation team for on-premises break/fix support as necessary.
- Follows policies, practices, procedures, standards, and company rules relative to assignments; complies with regulations and procedures required by external agencies.
- Analyze network performance, troubleshoot when necessary, and provide resolutions to technical problems.
- Review and evaluate the impact of the Network Services, particularly Changes in the Network Environment, on the other IT Functions and other Customer IT Environment Providers.
- Must be able to clearly interact with customers, understand the customers requirements and be able to present solutions to customers. Interact with team lead and other team members to improve support quality.
Thanks & Regards,
Pavan Yantrapati,
PH: +1 904-242-1993 Ext 352
Email: [email protected]
ITech IT Solutions Private Limited
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