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Role: Business Analyst with Client Facing and Life Insurance Underwriting
Location: St. Louis, MO (Fully onsite)
Duration: 12+ Months

Note: Client is looking for Candidates who have more client facing and experience in Life insurance underwriting. Since they deal with outside parties, should have excellent communication skills.

Requirements:
Skill
Proficiency Level
Weightage
Description
Expert
Business Analysis & Life Insurance Underwriting
20
Deep experience in business analysis specifically within life insurance underwriting, with the ability to gather and analyze requirements, and validate solutions to meet insurance industry standards.
Expert
Client-Facing & Relationship Management
15
Skilled in managing client relationships, including direct client interaction, understanding needs, and building trust, particularly with life insurance stakeholders.
Expert
SQL/Query Skills
15
Proficient in writing and optimizing SQL queries, performing joins, and analyzing data critical for underwriting and life insurance business needs.
Proficient
Proficient in using Excel
10
Excel for data manipulation, reporting, and analysis, including pivot tables, VLOOKUP, and data validation functions.
Proficient
Project and Task Management
10
Proficient in managing multiple client-facing projects, balancing priorities and deadlines effectively to ensure timely delivery.
Proficient
Adaptability and Stress Management
10
Able to adapt to new methods and respond effectively under deadlines or high-stress client-facing situations, maintaining quality output.
Proficient
Investigative & Analytical Skills
5
Strong analytical skills applied to identify and analyze client needs, evaluate underwriting risks, and suggest viable solutions aligned with insurance practices.
Proficient
Business Problem Translation
5
Proficient at translating client business needs, particularly in life insurance, into technical requirements, user stories, and actionable solutions.
Competent
Requirements Documentation
5
Competent in creating detailed requirement documents and user stories, specifically tailored to life insurance underwriting and client expectations.
Competent
XML Reading & Interpretation
5
Capable of reading and interpreting XML outputs, which is useful for data validation in life insurance systems.

Summary:
With minimal supervision, leads client business studies, ensuring business needs are met within set timelines and budgets. Identifies client requirements and collaborates with the project team to deliver solutions that align with these needs, and consults occasionally with product team, working directly with subject matter experts. Additionally, trains client users on system functionality, and creates documentation for new enhancements, including Aura online help materials.
Responsibilities:
Meet with clients to understand and document the clients’ business needs in the form of formal requirements and/or use cases; while ensuring the solution supports all affected business units working within the existing product functionality when at all possible Manage the expectations and priorities of clients and work with them, to negotiate design aspects that will meet or exceed their needs while considering the impact to AURA Technologies’ core software. Work within the constraints of time, cost, scope and quality. Document workflow using project management tools. Ensure on-going communication and positive working relationship with clients throughout the project life cycle. Develop test scenarios and test cases as well as assist with review of client data to determine the validity of the data, which includes negotiating possible solutions to problems, offering suggestions to the client, and recommending needed changes to the system. Act as subject matter expert. Create and monitor specifications and requirements for internal/external project members. Interact with Product Management to document and submit client requested enhancements following formal procedures. Act as Tier 2 escalation for client questions/incidents as assigned, following all processes for documenting issues, communicating with clients, and time reporting. Provide subject matter expertise for Aura Online user manual documentation and for creating well-structured client specific documentation following AURA Technologies’ standards. Participate in multiple projects simultaneously, appropriately balancing priorities and deliverables. Develop and complete special projects as assigned. Maintain regular and predictable attendance. Perform other duties as assigned.
Mandatory Skill Sets:
7+ years IT-related experience, such as Business Analysis, Quality Assurance, etc. Basic Word, intermediate Excel and SQL/Query skills Excellent oral and written communication skills demonstrating ability to share and impart knowledge. Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions. Intermediate level of investigative, analytical and problem-solving skills Intermediate ability to set goals and handle multiple tasks, clients, and projects simultaneously; Ability to appropriately balance priorities, deadlines, and deliverables. Ability to work well within a team environment and participate in department/team projects Ability to balance detail with departmental goals/objectives. Intermediate ability to translate business needs and problems into viable/accepted solutions Basic skills in customer relationship management Ability to balance multiple projects or teams and set applicable goals Basic negotiating and persuasion skills Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines General business knowledge Ability to train internal associates and external clients on system capabilities and processes Ability to develop requirement documents and user stories. Ability to read, review and understand XML output. Intermediate data analysis skill