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Role: ServiceNow Developer

Location: Plano, TX (Hybrid)

Duration: Contract

Must have Experience

·         Experienced in implementation of ITSM solution using industry best practices.

·         Experienced in development of Service Catalogs.

·         Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound.

·         Good experience of Service Portal and widget creation.

·         Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.

·         Knowledge of Flow Designer, Integration Hub.

·         Knowledge of Authentication via Auth 2.0, certificates and Mid Server.

·         Implemented ServiceNow project in Domain separated instance.

·         Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

·         Good knowledge of MID Server installation and management.

·         Experience of custom applications development.

·         Experience of LDAP/Active Directory/SSO implementation.

·         Experience of Orchestration use case implementation.

Academics

·         Certified System Admin

·         CIS-ITSM, Certified Application developer.

·         ITIL Foundations certification is preferred.

·         Bachelor’s degree or equivalent combination of education and experience.

Good to have Experience

• Worked on Discovery, Service Mapping, Event Mgmt.
• Worked on CSM, HRSD, GRC, ITBM.
• Experience in working on Performance Analytics.
• Design and modification of ServiceNow Service Portal.
• Review existing set up and provide best practice recommendations in line with the OEM.
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
• Experience with HTML coding and Jelly script strongly preferred.

Academic and Professional Experience

Professional

• 4-5+ years of experience with ServiceNow required.
• 7+ years of experience with IT Industry required.

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Role: Functional Consultant- Catalogue

Location: Plano TX/Mclean VA(day one onsite, 3 days onsite in a week)

Duration: Long Term

Role Overview

Functional Consultant, a self-driven individual who would be responsible for providing, IT services portfolio & catalog functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc. to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teams

Job Description:

• End-to-end IT service portfolio & catalog design/redesign covering below:
• As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.
• Planning for future service
• Re-engineering of service/offerings & respective workflows
• Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing
• Integration & functional designing, user stories creation, wireframes
• KPIs & reporting configuration
• Build test scripts, functional testing, pilot training
• Training material, trainings
• Hand over to support, supporting OCM etc.
• Implementation of redesigned service using ITSM tools like ServiceNow etc.
• Identify automation opportunities and driving implementation of the same
• Work closely with ServiceNow developers in Agile method to get redesigned service implemented

Desired Skills:

• ITIL®/ITSM Functional Process Consulting or Process Management Lead
• ITIL® Intermediate or Expert certified
• ISO 20000 Auditor is plus
• IT & respective technology alignment
• Project Management trained is preferred
• Strong customer service orientation
• Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement
• Comfortable with and effective using MS Office applications including Visio
• Close attention to detail and accuracy
• Deadline driven and results oriented
• Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management

Essential Requirements:

• BE/B. Tech (minimum), MBA (IT/Operations) is preferred
• Minimum IT experience required is 8 – 10 years out of which at least 5 – 7 years in ITIL® process functional consulting domain or at least 6 – 8 years of ITIL® Process owner/manager experience
• Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)
• Strong oral and written communication skills with the ability to communicate technical information in non-technical language
• Excellent English communication skills, both written and verbal, including business writing skills
• Experience of performance data analysis of ITIL® processes
• ServiceNow certification is preferred but not a must
• Product Owner trained
• Ability to work with all levels of client and internal resources
• Ability to organize, delegate, and leverage resources to accomplish objectives
• Supervisory skills and the ability to leverage support from other parts of the organization
• Organizational and time management skills

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SNOW ITOM Architect

Location: Plano TX/Mclean VA(day one onsite, 3 days onsite in a week)

Duration: Long Term

Must Have Experience

• Solutioning and Design the ITOM solution using industry best practices.
• Advise, design and configure integration solutions between ServiceNow and other CMDB tools.
• Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions
• Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
• Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
• 3rd party software integrations with ServiceNow
• Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
• MID Server management experience
• Experience in multiple ServiceNow implementations
• Lead the configuration and customization of ServiceNow instances.

Good to have Experience

• Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems
• Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Understanding of Application and Technology Portfolio Management
• Experience with discovery technologies (ADDM, TADDM, UD, etc.)
• Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
• Experience of custom applications development
• Experience in working on Performance Analytics
• Design and modification of ServiceNow Service Portal.
• Domain Separation and designing the Process and data flow within various domains
• Knowledge of LDAP/Active Directory/SSO.
• Review existing set up and provide best practice recommendations in line with the OEM
• Monitor health, usage and compliance of ServiceNow systems.
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
• Experience with HTML coding and Jelly script strongly preferred
• Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)

Professional

• 5+ years of experience with ServiceNow required
• 8+ years of experience with IT Industry required

Academics

• Certification as ServiceNow System certified administration
• CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt
• Certified Implementation Specialist- ITSM
• ITIL Foundations certification is preferred.
• Bachelor’s degree or equivalent combination of education and experience.

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SNOW Senior Functional Consultant – ITOM

Location: Plano TX/Mclean VA(day one onsite, 3 days onsite in a week)

Duration: Long Term

Must Have Experience

• Solutioning and Design the ITAM solution using industry best practices.
• Work independently to architect, design, develop the Service Asset & Configuration Management.
• Design ServiceNow CMDB solutions that maintain CMDB integrity and effectively support other ITSM processes.
• Design, implement and manage asset, vulnerability, and Discovery integrations with other systems.
• Hands-on with implementing CMDB, CSDM, SAM, Svc Catalogs in ServiceNow
• Understand best practices and determine optimized procedures for updating CI data including the use of automated processes, discovery tools/integrations with other data sources.
• Good understanding of developing plan, design execution, deployment of ServiceNow Discovery
• In-depth knowledge of data modeling.
• Experience in integrations of Discovery with the Servicenow CMDB.
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
• 3rd party software integrations with ServiceNow
• Experience in multiple ServiceNow implementations

Good to have Experience

• Worked on CSM, ITAM, ITOM
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

Professional

• 5+ years of experience with ServiceNow required
• 8+ years of experience with IT Industry required

Academics

• Certified System Admin
• CIS-ITSM, CIS-Discovery, CIS HAM
• ITIL4 Foundations certification is preferred.
• Bachelor’s degree or equivalent combination of education and experience.

Regards

Sagar Bhardwaj

Sr. Technical Recruiter

300 Alexander Park |Suite #200|Princeton , NJ 08540

Office: +1 7324521006 Ext238

Email: [email protected]| URL: http://www.diverselynx.com