We have an Urgent Contract Opportunity :: Mainframe Technical Support Engineer :: Frisco, TX (Onsite) . If you are comfortable with the job description as mentioned below, then please send me your updated word format resume, earliest availability, and contact information ASAP or else share the best time to call you to discuss this opportunity further.
*Note: Need Strong experience in Mainframe, Support, Regulatory, CSAT, SLA. Need 10+ Experience.
(1.) To adhere to quality standards, regulatory requirements and company policies
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(4.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
(5.) To provide support for on call escalations orL3 level support and doing incident and problem management
(6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives
Regards,
Piyush Kumar
Lead Recruiter
EA Team Inc.
E-Mail:- piyush_s@eateam.com
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EATEAM INC | 2 Kilmer RD |Edison NJ 08817| United States |
